Remote Inmate Call System Data Administrator

ShawnTech Communications, Inc; Collegeville (PA); On-site; USD 35,000 - 48,000; Full time

Job summary

ShawnTech Communications, Inc. is seeking a detail-oriented Administrative/Data Entry Associate to support inmate call control system operations. You will handle high-volume data entry, account management, and ticket tracking in a fast-paced environment.

The role requires 1–3 years of office experience, proficiency with Microsoft Office, and excellent written communication. This position supports PA DOC staff and involves remote collaboration with a team while maintaining strict data integrity.

Qualifications

• 1-3 years office experience required.
• High accuracy in data entry.
• Background check and drug screening are mandatory.

Responsibilities

• Data entry: add, deactivate numbers from calling lists.
• Close prepaid balances and release balances to DOC staff for inmate releases.
• Process requests for blocks and unblocks for PA DOC staff.
• Maintain system integrity and proofreading for new inmates, transfers, movements, and suspensions.
• Check daily system functionality and report outages.
• Track outage tickets to ensure timely closure per contract.
• Support PA DOC staff in report generation or account information.
• Maintain records, inventories and payroll reports.
• Work in a remote team environment and respond to emails professionally.
• Adhere to QA/QC initiatives and correct data-entry errors.
• Direct interaction with inmate population is prohibited; only written communication.

Skills

Data entry

Communication

Organizational skills

Punctuality

Attention to detail

Team player

Problem solving

Typing 50 WPM

Education

High school diploma

Tools

Microsoft Office

Job description

ShawnTech Communications, Inc. is seeking a detail-oriented Administrative/Data Entry Associate to support inmate call control system operations. You will handle high-volume data entry, account management, and ticket tracking in a fast-paced environment.

The role requires 1–3 years of office experience, proficiency with Microsoft Office, and excellent written communication. This position supports PA DOC staff and involves remote collaboration with a team while maintaining strict data integrity.