Inmate Call System Admin - Data Entry & Support

ShawnTech Communications, Inc.; Chester (Delaware County); On-site; USD 32,000 - 42,000; Full time

Job summary

ShawnTech Communications, Inc. is seeking a detail-oriented Administrative Data Entry Specialist in Chester, PA. The role focuses on entering, updating, and auditing inmate call control data with strict accuracy and timeliness.

You will support PA DOC staff, manage accounts, and relay outage information while maintaining professional rapport with on-site clients and remote team members. High school diploma and 1–3 years experience required.

Qualifications

• 1-3 years office experience required.
• High accuracy in data entry skills.
• Proficient in Microsoft Office (Word, Excel, Power Point and Outlook).
• Ability to type 50 WPMM.
• Must adapt to remote team dynamics and company culture.

Responsibilities

• Data entry: add/deactivate numbers from calling lists.
• Close out prepaid balances and release account balances to DOC staff.
• Process blocks/unblocks requests per PA DOC staff.
• Maintain system integrity and formats for inmate data and notations.
• Monitor system functionality and report outages; assist with tickets.

Skills

Data entry

Microsoft Office

Typing 50 WPM

Communication

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

ShawnTech Communications, Inc. is seeking a detail-oriented Administrative Data Entry Specialist in Chester, PA. The role focuses on entering, updating, and auditing inmate call control data with strict accuracy and timeliness.

You will support PA DOC staff, manage accounts, and relay outage information while maintaining professional rapport with on-site clients and remote team members. High school diploma and 1–3 years experience required.