Remote Infusion Pharmacy Tech — Patient Care & Claims

UnitedHealth Group; Las Vegas (NV); Remote; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group's Optum unit is seeking a Pharmacy Technician to manage inbound and outbound call center communications and coordinate care with pharmacists, sales, and nursing to support patients with bleeding disorders.

The role emphasizes high-touch patient onboarding and resolving claims-related questions, with telecommuting flexibility for Nevada, Texas, or Arizona residents. Requires active Nevada/TX licenses or eligibility and PTCB certification.

Qualifications

• Active and unrestricted Pharmacy Technician license where required by state law (NV; ability to obtain Arizona license within 90 days if in NV).
• National Pharmacy Technician Certification (PTCB) required.
• 2+ years experience as a Pharmacy Technician.

Responsibilities

• Manage inbound and outbound call center communications and follow-up interactions.
• Perform patient case management for bleeding disorder patients with monthly refills and assessments.
• Coordinate care with pharmacists, sales, and nursing teams for integrated patient support.
• Demonstrate active listening to identify issues and perform root cause analysis.

Skills

Customer service

Call center

Windows PC

Active listening

Problem solving

Communication

Education

Pharmacy Technician License (NV/TX)

PTCB Certification

Tools

Windows PC applications

Job description

UnitedHealth Group's Optum unit is seeking a Pharmacy Technician to manage inbound and outbound call center communications and coordinate care with pharmacists, sales, and nursing to support patients with bleeding disorders.

The role emphasizes high-touch patient onboarding and resolving claims-related questions, with telecommuting flexibility for Nevada, Texas, or Arizona residents. Requires active Nevada/TX licenses or eligibility and PTCB certification.