Remote Industrial AI Engagement Manager

Jobgether SRL; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Equity opportunities

Remote work within the United States

Strategic exposure

Job summary

Partner company is seeking an Engagement Manager in the United States to lead enterprise customer engagements and oversee AI-powered solution deployments across heavy industry. You will translate analytics into practical improvements, drive platform adoption, and help reduce downtime and maintenance costs.

Responsibilities include managing complex deployment programs, coordinating cross-functional teams, and expanding customer relationships to maximize business value.

Qualifications

• 10+ years in customer engagement, digital transformation, or enterprise SaaS deployments.
• Experience with industrial customers in oil & gas, manufacturing, chemicals, or power.
• Experience deploying industrial analytics and AI solutions.
• Strong program and project management skills.
• Ability to communicate with technical teams, operational leaders, and executives.
• Experience coordinating cross-functional teams.

Responsibilities

• Lead customer success, platform adoption, and value realization across enterprise accounts.
• Partner with engineering, operations, and reliability teams to deploy, implement, and scale industrial AI solutions.
• Serve as a trusted advisor to customer executives and technical stakeholders, aligning technology initiatives with business objectives.
• Manage complex AI deployment programs, including project planning, stakeholder coordination, technical workshops, and solution architecture discussions.
• Translate AI‑driven insights into actionable operational improvements that reduce downtime, optimize maintenance costs, enhance asset reliability, and increase efficiency.
• Collaborate with Sales and Solutions teams to support strategic customer opportunities and identify expansion potential based on demonstrated business value.
• Work closely with Product, Engineering, Data Science, and Delivery teams to resolve challenges and ensure successful implementation.
• Represent the voice of the customer internally, sharing field insights and feedback to inform product development and roadmap priorities.
• Monitor customer adoption, satisfaction, retention, and operational performance to ensure deployments deliver measurable results.
• Build long‑term customer partnerships that position the platform as a strategic component of industrial operations.

Skills

Customer engagement

Program management

Stakeholder management

Communication

Industrial software

Tools

APM platforms

IIoT

Predictive maintenance

AI solutions

Job description

Partner company is seeking an Engagement Manager in the United States to lead enterprise customer engagements and oversee AI-powered solution deployments across heavy industry. You will translate analytics into practical improvements, drive platform adoption, and help reduce downtime and maintenance costs.

Responsibilities include managing complex deployment programs, coordinating cross-functional teams, and expanding customer relationships to maximize business value.