Remote Incident Manager – Streaming Ops & Recovery

Insight Global; United States; On-site; USD 34,000 - 36,000; Full time

Job summary

Insight Global is seeking an Incident Manager to sit fully remote for a large streaming service. You will monitor incidents, log in ServiceNow, coordinate with fix agents, and communicate updates to executives.

You will lead post-incident reviews, classify severity using viewership metrics, and participate in ongoing infrastructure troubleshooting and monitoring. This fast-paced role demands strong problem-solving and customer service skills.

Qualifications

• 3+ years in an incident management/operational role.
• Experience with a ticketing system (ServiceNow preferred).
• Strong ITSM, cloud, software deployments, and change rollback understanding.
• Excellent verbal and written communication; able to engage execs.
• Strong analytical, organizational, and problem-solving skills.

Responsibilities

• Monitor incidents and log details in the ticketing system (ServiceNow).
• Coordinate recovery actions and communicate status to stakeholders and executives.
• Lead/post-incident reviews to identify systemic/root-ccause issues and preventative actions.
• Triage and troubleshoot across networks and infrastructure to restore service.

Skills

Incident management

ServiceNow

ITSM

Communication skills

Analytical thinking

Tools

ServiceNow

Job description

Insight Global is seeking an Incident Manager to sit fully remote for a large streaming service. You will monitor incidents, log in ServiceNow, coordinate with fix agents, and communicate updates to executives.

You will lead post-incident reviews, classify severity using viewership metrics, and participate in ongoing infrastructure troubleshooting and monitoring. This fast-paced role demands strong problem-solving and customer service skills.