Remote Incident & Problem Manager - Lead Global MSP Ops

F3 Design; Anaheim (CA); Remote; USD 61,992 - 71,635; Full time

Job summary

A technology services company is looking for an Incident and Problem Manager in California. The successful candidate will oversee incident management processes, lead a remote team, and drive continual improvement in service delivery. Key qualifications include 3+ years in IT service management, strong technical skills with cloud platforms, and excellent communication abilities. This role offers the chance to significantly impact customer satisfaction and service quality.

Qualifications

• 3+ years in IT support or service management leadership role.
• Experience leading remote teams and setting goals.
• Strong technical background with cloud platforms.

Responsibilities

• Lead and inspire a geographically dispersed Incident and Problem Management team.
• Oversee the end-to-end incident lifecycle and ensure timely resolution.
• Champion continuous improvement in incident management processes.

Skills

IT support leadership

Technical background in Windows Server

Remote troubleshooting

Excellent communication skills

Tools

Microsoft Intune

Datto RMM

VMware Horizon

Job description

A technology services company is looking for an Incident and Problem Manager in California. The successful candidate will oversee incident management processes, lead a remote team, and drive continual improvement in service delivery. Key qualifications include 3+ years in IT service management, strong technical skills with cloud platforms, and excellent communication abilities. This role offers the chance to significantly impact customer satisfaction and service quality.