Incident Manager

Agile Resources, Inc.; Georgia; On-site; USD 85,000 - 110,000; Full time

Job summary

A leading energy industry company is seeking an Incident Manager to work remotely. The ideal candidate will have familiarity with operational metrics, ITSM best practices, and extensive knowledge of Microsoft 365. Experience with ticketing platforms like ServiceNow and a strong understanding of Azure cloud services are crucial. This role requires strong analytical skills and practical experience in incident management to ensure service health and operational efficiency.

Skills

Operational metrics familiarity

ITSM best practices knowledge

Root cause analysis experience

Experience with ServiceNow

Microsoft 365 knowledge

Practical experience with Intune

Azure cloud services understanding

Tools

ServiceNow

Remedy

Jira

Job description

Benefits

Medical, Dental, Vision, 401k, and more

Our client is a leader in the energy industry. They are seeking an Iincident Manager to work remotely.

The Ideal Candidate Will Have

• Familiarity with operational metrics and service health, including SLOs, MTTR, CSAT, and KPIs
• Knowledge of ITSM best practices and ITIL
• Experience with root cause analysis and reporting
• A working background with major ticketing platforms such as ServiceNow, Remedy, or Jira
• Extensive knowledge Microsoft 365
• Practical experience with Intune
• A strong understanding of Azure cloud services

Keywords

IT Operations, Incident Management, Problem Management, ITIL, ITSM, ServiceNow, Jira, Azure, AWS, Microsoft 365, Intune, Endpoint Management, Network Operations, Risk, Vulnerability, Root Cause Analysis