Remote IT Incident Manager & Risk Analyst

Globalchannelmanagement; Trenton (NJ); Remote; USD 80,000 - 100,000; Full time

Job summary

Globalchannelmanagement is seeking a Remote IT Incident Analyst who will manage technology incidents from identification to resolution while ensuring risk management. The ideal candidate will have a degree in computer science and demonstrate strong incident management skills.

The role requires excellent analytical abilities, strong communication skills, and experience with ServiceNow or similar tools. This position is crucial in maintaining the security and reliability of technology systems.

Qualifications

• 31 years experience in incident management and risk management is required.
• ITIL Foundation certification is a plus.
• Experience with ServiceNow or similar incident management tools is a plus.

Responsibilities

• Manage technology incidents from identification to resolution.
• Identify, assess, and mitigate technology risks.
• Develop preventive measures to minimize incidents.
• Communicate incident status updates to stakeholders.
• Coordinate the incident response process and conduct root cause analysis.
• Continuously improve incident management processes.
• Maintain documentation of incidents and remediation actions.
• Develop and deliver incident management training.

Skills

Incident management processes

Analytical skills

Communication skills

Risk management

Problem-solving skills

Education

Degree in computer science

Tools

ServiceNow

Job description

Globalchannelmanagement is seeking a Remote IT Incident Analyst who will manage technology incidents from identification to resolution while ensuring risk management. The ideal candidate will have a degree in computer science and demonstrate strong incident management skills.

The role requires excellent analytical abilities, strong communication skills, and experience with ServiceNow or similar tools. This position is crucial in maintaining the security and reliability of technology systems.