Remote Inbound Sales Pro: Training, Growth & Rewards

MCI Military Recruitment; Albuquerque (NM); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Career Growth

Paid Training

Job summary

MCI Military Recruitment is seeking an enthusiastic Inbound Sales Representative to handle customer interactions, upsell offerings, and deliver strong service across US-based brands. You will work with a supportive team to resolve inquiries, document orders, and maintain high customer satisfaction through effective communication and product knowledge.

The role offers training and opportunities for growth in a fast-paced contact center environment, with a focus on reliability, multitasking, and

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer customer questions and upsell appropriate products and services.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer orders in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to the appropriate staff and managers for resolution as needed.
• Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes.
• Adhere to all attendance and work schedule requirements.

Skills

Inbound sales

Customer service

Communication

Multitasking

Team oriented

Problem solving

Negotiation

Typing speed

Microsoft Office

Windows OS

Attendance reliability

Relationship building

Fast-paced adaptability

Education

High school diploma or equivalent

Job description

MCI Military Recruitment is seeking an enthusiastic Inbound Sales Representative to handle customer interactions, upsell offerings, and deliver strong service across US-based brands. You will work with a supportive team to resolve inquiries, document orders, and maintain high customer satisfaction through effective communication and product knowledge.

The role offers training and opportunities for growth in a fast-paced contact center environment, with a focus on reliability, multitasking, and