Remote Inbound Patient Lead Conversion Specialist

HireHawk; Beverly Hills (CA); Hybrid; USD 45,000 - 70,000; Full time

Job summary

HireHawk is seeking a proactive inbound sales coordinator for a Beverly Hills cosmetic surgery practice. You will respond to new inquiries, build trust, schedule consultations, and nurture prospects who aren’t ready to commit yet.

Speed and thoughtful follow-up are critical as deals depend on timely engagement with high-end clients. Responsibilities include managing calls, texts, and emails; documenting each step in the CRM; and providing after-hours support to ensure no lead goes unattended.

Qualifications

• 2–4+ years in inbound sales, patient coordination, appointment setting, lead conversion, or another high-touch consumer sales environment.
• Excellent spoken and written English with a polished, professional communication style.
• Strong phone confidence and experience making and receiving customer- or patient-facing calls.
• Proven ability to convert inbound interest into appointments or consultations through timely, persistent follow-up.
• Experience managing leads across phone, email, and SMS while keeping accurate CRM records.
• High emotional intelligence with the ability to establish trust quickly and communicate confidently without sounding pushy.
• Ability to work independently in a remote environment while maintaining exceptional responsiveness, organization, and follow-through.

Responsibilities

• Own the inbound patient lead pipeline and respond to new inquiries with a strong sense of urgency across phone, text, and email.
• Turn qualified interest into booked consultations by building trust, answering appropriate questions, and confidently guiding prospects toward the next step.
• Follow up consistently with prospects who do not book immediately, using useful and personalized communication rather than repetitive booking requests.
• Build longer-term nurture relationships with prospective patients who are interested but need more time before scheduling.
• Maintain a polished, reassuring phone presence when speaking with affluent and high-expectation prospective patients.
• Qualify incoming leads and identify where each prospective patient is in their decision-making process.
• Keep every patient interaction, follow-up, status change, and next step accurately documented in the practice CRM.
• Provide after-hours and weekend lead coverage so new inquiries receive a fast response even when the core practice team is unavailable.
• Support prospective patients after their consultation when needed as they consider moving forward with surgery.

Skills

Phone confidence

Lead follow-up

CRM data entry

Remote work

English proficiency

Education

High school diploma

College degree welcomed

Tools

CRM platform

ManyChat

Job description

HireHawk is seeking a proactive inbound sales coordinator for a Beverly Hills cosmetic surgery practice. You will respond to new inquiries, build trust, schedule consultations, and nurture prospects who aren’t ready to commit yet.

Speed and thoughtful follow-up are critical as deals depend on timely engagement with high-end clients. Responsibilities include managing calls, texts, and emails; documenting each step in the CRM; and providing after-hours support to ensure no lead goes unattended.