Luxury Patient Experience & Growth Concierge

Nathan Newman, MD; Beverly Hills (CA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k)

Health insurance

Parking

Complimentary or discounted treatments

Job summary

STEM Regenerative Center in Beverly Hills seeks a polished, highly organized Patient Experience & Practice Growth Coordinator to lead the patient journey from inquiry to ongoing relationship.

This role blends luxury hospitality with medical administration, requireability to build relationships and convert interest into action while maintaining HIPAA-compliant practices and premium service standards.

Qualifications

• 2–5+ years in medical aesthetics, plastic surgery, luxury wellness, med spa, or concierge medicine.
• Experience in consultative sales, lead conversion, business development, or luxury service is strongly preferred.
• Ability to build relationships quickly and communicate premium services confidently without high-pressure tactics.
• Strong scheduling, calendar-management, organizational, and multitasking abilities.
• Familiarity with HIPAA and patient confidentiality practices preferred; willingness to complete training.

Responsibilities

• Deliver concierge-level patient experience from initial inquiry through ongoing follow-up.
• Serve as first point of contact; manage reception and patient-facing spaces with luxury standards.
• Answer calls, emails, texts, inquiries; provide non-clinical information and direct clinical questions to providers.
• Maintain patient privacy and build long-term relationships; support patient conversion and retention.
• Coordinate provider calendars, consultations, treatments, follow-ups, and complex multi-visit schedules.
• Manage demographics, forms, records, referrals, and communications in the practice management system.
• Assist with payments, invoices, financing options, and promotions; coordinate with clinical team to optimize workflow.
• Track and report metrics on inquiry sources, response times, consultations, conversion, and rebooking.

Skills

Interpersonal skills

Communication skills

Scheduling

Organizational skills

Multitasking

CRM/EMR familiarity

Education

2–5+ years in relevant environment

Tools

EMR/CRM systems

Microsoft Office

Google Workspace

Job description

STEM Regenerative Center in Beverly Hills seeks a polished, highly organized Patient Experience & Practice Growth Coordinator to lead the patient journey from inquiry to ongoing relationship.

This role blends luxury hospitality with medical administration, requireability to build relationships and convert interest into action while maintaining HIPAA-compliant practices and premium service standards.