Inbound Lead Conversion Specialist - Cosmetic Surgery

United States Digital Space LLC; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

United States Digital Space LLC is supporting a Beverly Hills cosmetic surgery practice by handling inbound inquiries, building trust, and steering prospects toward consultations. You will manage 15–20 new leads daily via phone, text, and email, with after-hours responsiveness to keep prospects engaged.

The role emphasizes rapid follow-up, strong English communication, and the ability to work remotely while maintaining meticulous CRM records and nurturing long-term relationships.

Qualifications

• 2–4+ years of experience in inbound sales, patient coordination, appointment setting, lead conversion, medical or aesthetic sales, or another high-touch consumer sales environment.
• Excellent spoken and written English with a polished, professional communication style.
• Strong phone confidence and experience making and receiving patient-facing calls.
• Proven ability to convert inbound interest into appointments or consultations through timely, persistent follow-up.
• Experience managing leads across phone, email, and SMS while keeping accurate CRM records.
• High emotional intelligence with the ability to establish trust quickly and communicate confidently without sounding pushy.
• Ability to work independently in a remote environment while maintaining exceptional responsiveness, organization, and follow-through.

Responsibilities

• Own the inbound patient lead pipeline and respond to new inquiries with a strong sense of urgency across phone, text, and email.
• Turn qualified interest into booked consultations by building trust and guiding prospects toward the next step.
• Follow up consistently with prospects who do not book immediately with personalized communication.
• Build longer-term nurture relationships with prospects who need more time before scheduling.
• Maintain a polished, reassuring phone presence with affluent, high-expectation patients.
• Qualify incoming leads and identify where each prospective patient is in their decision process.
• Keep all interactions and status in the practice CRM accurately documented.
• Provide after-hours and weekend lead coverage to ensure fast responses.

Skills

Inbound sales

Lead conversion

Customer communication

CRM management

Education

High school diploma

College degree welcomed

Tools

ManyChat

CRM platform

Job description

United States Digital Space LLC is supporting a Beverly Hills cosmetic surgery practice by handling inbound inquiries, building trust, and steering prospects toward consultations. You will manage 15–20 new leads daily via phone, text, and email, with after-hours responsiveness to keep prospects engaged.

The role emphasizes rapid follow-up, strong English communication, and the ability to work remotely while maintaining meticulous CRM records and nurturing long-term relationships.