Remote Inbound Lead Development Pro (Multilingual Support)

Harte Hanks, Inc.; Saint Petersburg (FL); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

100% Remote

Health insurance

HSA

Educational assistance

401k with match

Job summary

Harte Hanks, Inc. is seeking an Inbound Lead Development Representative to provide remote customer service support across multiple channels. This role emphasizes quick thinking, accuracy, and a customer-first approach in a fast-paced environment.

Ideal candidates communicate fluently in English and French (Quebecois), can multitask across windows and applications, and have prior CRM experience. A high school diploma is required.

Qualifications

• High school diploma or equivalent.
• Must reside in one of the listed states.
• Fluent in English and French (Quebecois).
• Experience with CRM systems.
• Ability to multitask in a fast-paced environment.
• Strong customer service and de-escalation skills.

Responsibilities

• Handle inbound customer service and technical support inquiries via phone, chat, and email.
• Ask probing questions and use empathy to determine next steps.
• Document caller inquiries and troubleshooting steps clearly, and route to the proper queue.
• Follow proper escalation procedures.

Skills

Multitasking

Fluent English & French

Typing

CRM experience

Education

High school diploma or equivalent

Tools

CRM software

Job description

Harte Hanks, Inc. is seeking an Inbound Lead Development Representative to provide remote customer service support across multiple channels. This role emphasizes quick thinking, accuracy, and a customer-first approach in a fast-paced environment.

Ideal candidates communicate fluently in English and French (Quebecois), can multitask across windows and applications, and have prior CRM experience. A high school diploma is required.