Remote Inbound Lead Developer - Bilingual

Harte Hanks; Saint Petersburg (FL); Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health & wellness benefits

100% remote

Educational assistance

HSA

Job summary

Harte Hanks in Saint Petersburg, FL, seeks an Inbound Lead Development Representative for 100% remote work. You will assist callers with payroll services via phone, chat, and email, delivering high-quality support.

The role requires quick thinking, strong communication, and meticulous documentation. Ideal candidates have a high school diploma, fluent English and French, fast typing, and CRM experience, with the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Ability to communicate fluently in English and French.
• Strong customer service and de-escalation skills.
• Able to multitask in a fast-paced environment.
• Experience with CRM software preferred.

Responsibilities

• Handle inbound customer service and technical support inquiries via phone, chat, and email in multiple languages.
• Ask probing questions and use critical thinking to determine next steps with empathy and patience.
• Document caller inquiries, troubleshooting steps, and resolutions, and route to the proper queue as needed.
• Follow proper and professional escalation procedures.

Skills

Customer service

De-escalation

Multitasking

Time management

CRM systems

English & French

Typing speed

Communication

Attention to detail

Problem solving

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Harte Hanks in Saint Petersburg, FL, seeks an Inbound Lead Development Representative for 100% remote work. You will assist callers with payroll services via phone, chat, and email, delivering high-quality support.

The role requires quick thinking, strong communication, and meticulous documentation. Ideal candidates have a high school diploma, fluent English and French, fast typing, and CRM experience, with the ability to multitask in a fast-paced environment.