Inbound Lead Development Representative-Quebecois

Harte Hanks; Saint Petersburg (FL); Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health & wellness benefits

100% remote

Educational assistance

HSA

Job summary

Harte Hanks in Saint Petersburg, FL, seeks an Inbound Lead Development Representative for 100% remote work. You will assist callers with payroll services via phone, chat, and email, delivering high-quality support.

The role requires quick thinking, strong communication, and meticulous documentation. Ideal candidates have a high school diploma, fluent English and French, fast typing, and CRM experience, with the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Ability to communicate fluently in English and French.
• Strong customer service and de-escalation skills.
• Able to multitask in a fast-paced environment.
• Experience with CRM software preferred.

Responsibilities

• Handle inbound customer service and technical support inquiries via phone, chat, and email in multiple languages.
• Ask probing questions and use critical thinking to determine next steps with empathy and patience.
• Document caller inquiries, troubleshooting steps, and resolutions, and route to the proper queue as needed.
• Follow proper and professional escalation procedures.

Skills

Customer service

De-escalation

Multitasking

Time management

CRM systems

English & French

Typing speed

Communication

Attention to detail

Problem solving

Education

High school diploma or equivalent

Tools

CRM systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full Time St. Petersburg, FL, US

14 days ago Requisition ID: 1212

Who We Are

• Harte Hanks (NASDAQ: HHS) is a Business Experience Orchestrator (BXO) — a strategic partner that integrates strategy, data, technology, people, and operations to drive revenue, retention, and operational efficiency. We operate across six core capabilities: data, marketing, sales, customer care, fulfillment, and logistics, connecting the full customer and product lifecycle.

  With over 100 years of heritage and a global presence spanning North America, Asia-Pacific, and Europe, we combine the scale of an international organization with a boutique, collaborative approach. We help large and mid-sized B2B and B2C brands engage and support their customers, particularly in high-touch, experienced-critical sectors.

  Working at the intersection of front-office growth and customer experience with back-office execution, we enable leading organizations to design, activate, and optimize meaningful, measurable outcomes.

  What sets us apart is how we deliver: relentlessly human, powered by technology, and driven by results. By bringing together people, data, and intelligent technology, we create high-impact experiences that make a difference.

  As a highly connected, multi-disciplinary organization, we offer our people the freedom to grow beyond a single path, empowering them to build diverse, global careers across functions, industries, and teams.

Position Overview

• Are you looking for a remote role that can utilize your customer service skills to your maximum potential? Do people often come to you when they need assistance or guidance online? Are you comfortable multitasking in fast-paced environments? If you answered yes to any of these questions, you may be ready to become a #Hartemate!
• Inbound Lead Development representatives provide remote support to individuals who may need assistance with their payroll services.You will enjoy this role if you are able to think quickly and multitask while paying special attention to customer details.

Key Responsibilities

• Handle inbound customer service and technical support product related inquiries via phone, chat, and email in multiple languages
• Ask probing questions and use critical thinking to determine next steps with empathy and patience
• Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps (including routing to the proper queue)
• Follow proper and professional escalation procedures

Requirements

• Must reside in one of the following states: AR, CO, FL, GA, KS, NC, NH, NJ, OH, OK, OR, PA, TN, TX, VA
• Must pass all assessments, background, and drug screening
• High school diploma or equivalent
• Ability to communicate through verbal and written English and French-(Quebecois) fluently
• Ability to type quickly and accurately
• Ability to handle high chat and call volumes
• Strong customer service and de-escalation skills
• Strong attention to detail
• Analytical thinking and problem-solving
• Ability to navigate multiple windows and applications to provide accurate information to end user
• Ability to work flexible shifts based on business needs
• Prior CRM Experience

What We Offer

• Group Health and Wellness (Medical, Dental, and Vision)
• 100% Remote
• Health Savings Account (HSA)
• Educational Assistance
• Voluntary plans, including critical illness, accident, and hospitalization
• 401k plan with Company Match and Roth contributions | Immediate vesting
• Pet Insurance, free legal services, employee discount programs, and more...

Equal Opportunity Employer / M / F/ H / V