Remote Inbound Insurance Agent — Paid Training & Licensing

MCI Career Services; United States; Remote; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Paid Training

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Zusammenfassung

MCI Career Services is hiring for a Work-at-Home Inbound Insurance Agent. This remote role supports customers nationwide, handling inquiries, selling suitable products, and resolving issues using our knowledge base and training.

You will participate in paid training and licensing, with ongoing development to ensure top-tier customer experiences. Ideal candidates are service-minded, organized, and capable of multi-tasking in a fast-paced environment while maintaining confidentiality and

Qualifikationen

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem-solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.

Aufgaben

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer orders in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to the appropriate staff and managerial for resolution as needed.
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

Kenntnisse

Customer service

Communication skills

Multitasking

Teamwork

Problem-solving

Empathy

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

MCI Career Services is hiring for a Work-at-Home Inbound Insurance Agent. This remote role supports customers nationwide, handling inquiries, selling suitable products, and resolving issues using our knowledge base and training.

You will participate in paid training and licensing, with ongoing development to ensure top-tier customer experiences. Ideal candidates are service-minded, organized, and capable of multi-tasking in a fast-paced environment while maintaining confidentiality and