Remote Inbound Customer Support Specialist

Visa Hunt; United States; Remote; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is hiring Remote Inbound Customer Service Representatives to provide exceptional support from a home-based environment. You will handle inbound calls, resolve inquiries, and document interactions while following established procedures.

We value empathy, patience, and strong communication skills, with a reliable remote workspace and the ability to work independently. Compensation aligns with experience and includes benefits and training opportunities.

Qualifications

• Minimum 18 years of age and legal work authorization in the country of employment.
• Previous customer service or call center experience is preferred.
• Excellent verbal communication and active listening skills.
• Ability to work independently in a remote setting with a reliable internet connection.

Responsibilities

• Answer inbound customer calls in a professional and courteous manner.
• Assist with inquiries, complaints, and service-related issues.
• Provide accurate information about products, services, and policies.
• Document customer interactions and feedback in the system.
• Follow company procedures and elevate complex issues when necessary.

Skills

Customer service experience

Strong verbal communication

Active listening

Remote work capability

Reliable internet & quiet workspace

Education

High school diploma or equivalent

Job description

MCI is hiring Remote Inbound Customer Service Representatives to provide exceptional support from a home-based environment. You will handle inbound calls, resolve inquiries, and document interactions while following established procedures.

We value empathy, patience, and strong communication skills, with a reliable remote workspace and the ability to work independently. Compensation aligns with experience and includes benefits and training opportunities.