Remote Inbound Customer Support Specialist

Talentify; Bismarck (ND); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

BYOD allowed

Work-from-home

Job summary

Five Star Solutions is seeking agents to handle inbound customer calls for debit card incentives, orders and balances from home across multiple states including North Dakota. The role requires a BYOD setup, steady internet, and a dedicated workspace.

You will follow scripts, identify needs, and provide solutions while aiming to upsell where appropriate. Positions are full-time or part-time temporary with 16–40 hours per week, training is paid, and a background check may be required.

Qualifications

• 3-6 months customer service or customer support experience preferred
• 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Customer service

Call center experience

Basic computer skills

Verbal communication

Active listening

18+ years old

Job description

Five Star Solutions is seeking agents to handle inbound customer calls for debit card incentives, orders and balances from home across multiple states including North Dakota. The role requires a BYOD setup, steady internet, and a dedicated workspace.

You will follow scripts, identify needs, and provide solutions while aiming to upsell where appropriate. Positions are full-time or part-time temporary with 16–40 hours per week, training is paid, and a background check may be required.