Admissions Inquiry Representative (Part Time)

Equip Health; United States; Remote; USD 21,000 - 30,000; Part time

Benefits offered by this job

Flexible PTO

WFH stipend

Home office tech stipend

Parental leave 12 weeks

Medical, Vision, Dental

401k from day 1

Job summary

Equip Health is seeking an Admissions Inquiry Representative I to handle inbound patient inquiries by phone, email, or other forms, provide program information, discuss insurance/finances, and hand off to a Specialist. You will document calls and input data into platforms.

The role is part-time (20 hours/week) with hours Mon-Fri 4:00 PM–8:00 PM EST to support coverage. Ideal candidates have strong organizational and multitasking skills, customer service or call center experience, and comfort

Qualifications

• 2+ years of experience in call center, customer service, or patient scheduling.

Responsibilities

• Answer inbound inquiries via phone, email, or web forms.
• Provide program information and discuss insurance/finances.
• Route inquiries to appropriate departments and document calls.
• Schedule patient screening appointments and conduct reminder calls.
• Support patients/families and resolve requests in one contact when possible.
• Input data into various platforms and systems.

Skills

Customer service

Communication

Data entry

Scheduling

Call center

Multitasking

Problem solving

Tools

CRM software

Job description

• Employment Type: Part-time (20 hours per week)
• Fixed Working Hours: Monday through Friday, 4:00 PM – 8:00 PM EST (must be available during these exact hours to support coverage)
• The Admissions Inquiry Representative I (AIR I) is responsible for managing inbound patient inquiries via phone call, email, or other forms of communication. The AIR I will also provide program information, discuss insurance and finances, and hand off interested families to the Specialist. In addition, the AIR I will document calls
• Answer inquiry calls, emails, web forms, etc., and provide live information to patients, families, and referrents
• Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments
• Collect patient information and input data points into various platforms and systems
• Schedule patient screening appointments, conduct reminder calls, and provide support to patients/families who request live contact
• Resolve patient requests in one call/contact or successfully manage prolonged or complex issues, with high attention to managing the customer experience and emotion
• Overcome initial barriers and encourage interested families/patients to move forward with the admissions process
• Perform other duties as assigned

Benefits

• Work in ways that work for you - Flexible PTO & work hours
• Work from home – or close to it - Co-working space stipends
• Comfortably WFH - Home office tech stipend
• Take care of yourself and your most important people - 12 weeks of paid parental leave, short term & long-term disability
• Healthcare and more - Medical, Vision, Dental, HSA & FSA
• We invest in you - 401k program starting day 1
• Open feedback in every direction - Regular coffee with co-founders and ongoing 360 feedback

The right person will have strong organizational skills, multitasking abilities, and customer service and sales skills. The ideal candidate is also comfortable working in a fast-paced startup environment, solving problems independently, and comfortable with ambiguity as data systems and processes are still being shapedComfortable in a fast-paced environment, subject to rapid change and innovationStrong skills in communication and collaboration with diverse teamsOrganized and results-driven2+ years of experience as a call center representative, customer service. representative, and/or patient schedulingExperience with fast-paced, high volume inbound call managementThis is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed