Remote In-Flight Customer Service Coordinator

Safrwn; United States; Remoto; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Safran is seeking a Customer Service Rep 2 for a remote position in the United States. The role focuses on data entry, customer engagement, and coordinating orders through ERP/MRP with internal teams to maintain strong customer relationships.

Qualifications include a high school diploma and 4-5 years in data entry and customer service, plus proficiency in MS Excel/PowerPoint/Word. Strong communication and multitasking skills required.

Competenze

• High school diploma required.
• 4-5 years of data entry and customer service experience.
• Proficient in Microsoft Excel, PowerPoint and Word.
• Familiarity with ERP/MRP systems preferred.
• Strong attention to detail and ability to meet deadlines.
• Excellent written and verbal communication; able to work cross-functionally.
• Ability to manage multiple priorities in a fast-paced environment.

Mansioni

• Process sales orders accurately and timely in the ERP system.
• Coordinate with IPT to ensure orders are processed correctly.
• Validate order information against customer purchase orders.
• Maintain PO entry tracker for visibility to contracts and accounting.
• Review aging reports and report past-due accounts.
• Coordinate between customer and internal stakeholders to protect satisfaction.
• Coordinate order and shipping matters with production, planning, shipping.
• Handle customer complaints with the department manager.
• Educate internal customers on customer characteristics to improve sales.
• Proactively engage Safran customers to strengthen relationships.
• Perform other duties as assigned.

Conoscenze

Data entry

Customer service

Excel

PowerPoint

Word

ERP/MRP

Attention to detail

Time management

Communication

Multitasking

Formazione

High school diploma

Strumenti

ERP/MRP systems

Descrizione del lavoro

Safran is seeking a Customer Service Rep 2 for a remote position in the United States. The role focuses on data entry, customer engagement, and coordinating orders through ERP/MRP with internal teams to maintain strong customer relationships.

Qualifications include a high school diploma and 4-5 years in data entry and customer service, plus proficiency in MS Excel/PowerPoint/Word. Strong communication and multitasking skills required.