Remote Implementation & Training Specialist – AI SaaS

Togal AI; United States; Remote; USD 60,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Unlimited PTO and remote flexibility

Career growth in a fast-paced AI start

Job summary

Togal AI is seeking an Implementation Specialist to support a growing customer base and scale onboarding efforts. You will guide customers through onboarding, customize trainings, and drive adoption with hands-on training tailored to construction workflows.

In this remote-friendly role, you will collaborate with product, support, and customer success to ensure satisfaction and value realization. A technical foundation and proactive mindset help you thrive in our fast-moving AI startup.

Qualifications

• Experience onboarding customers or providing SaaS training.
• Ability to simplify complex concepts for different user personas.
• Proven track record in customer-facing roles in a technical environment.

Responsibilities

• Lead onboarding webinars for new Togal.AI customers.
• Design and implement customized training plans for adoption.
• Deliver training sessions tailored to trade-specific workflows.
• Maintain training materials, guides, and tutorials.
• Host Office Hours to support engagement and answer questions.
• Proactively drive adoption and surface roadblocks early.
• Act as product expert to optimize customer use.
• Collaborate with Customer Support to track issues and bugs.
• Work with Customer Success to align goals and satisfaction.
• Improve onboarding processes with product updates and feedback.

Skills

Strong communication

Presentation skills

Customer onboarding

Implementation training

Collaboration cross-functional

Training content creation

Construction industry experience

Proactive problem solving

Self-starter

Job description

Togal AI is seeking an Implementation Specialist to support a growing customer base and scale onboarding efforts. You will guide customers through onboarding, customize trainings, and drive adoption with hands-on training tailored to construction workflows.

In this remote-friendly role, you will collaborate with product, support, and customer success to ensure satisfaction and value realization. A technical foundation and proactive mindset help you thrive in our fast-moving AI startup.