Implementation Specialist at Karbon - Remote UK

Job4Travelers; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Home office equipment stipend

Commuter/WFH benefits

Flexible work hours

Job summary

Karbon is a global leader in AI-powered practice management software for accounting firms. As an Implementation Specialist, you will lead customers through onboarding, data migration, implementation, and training for small to mid-sized firms.

You will own the implementation journey, coordinating with multiple stakeholders and guiding best practices while driving adoption. You will collaborate with Sales, CS, Product and Support to ensure smooth handoffs, deliver measurable value, and enable fast

Qualifications

• 2–4+ years of experience in B2B SaaS implementations.
• End-to-end technical implementations experience.
• Comfortable managing multiple customer projects simultaneously with clear priorities and organisation.
• Enjoy customer-facing work and facilitating meetings and training sessions.
• Strong communication and presentation skills; translate technical concepts into guidance.
• Consultative and curious, open to feedback and growth.
• Attention to detail and follow-through in data migrations and configurations.
• Experience with data and systems, ensuring integrity during migrations and configuration.
• Able to work remotely and manage time independently.

Responsibilities

• Own the customer implementation journey: manage end-to-end projects with plans and milestones.
• Communicate with stakeholders to align priorities and maintain momentum.
• Lead kickoff meetings, configuration sessions, and training using playbooks.
• Provide guidance on best practices for workflow setup and day-to-day usage.
• Coach customers through change management and adoption.
• Ensure data integrity during imports and migrations using Excel and other tools.
• Identify and mitigate risks; escalate when needed.
• Collaborate with Sales, Customer Success, Product and Support for handoffs.
• Deliver measurable value with early wins and long-term success.
• Leverage AI tools and licenses to support project planning and communications.

Skills

B2B SaaS

Client-facing

Project management

Communication skills

Time management

Job description

This Implementation Specialist role at Karbon is fully remote and suited to location-independent professionals, particularly those based in or around UK/Europe time zones. Karbon is a globally distributed team spanning the US, Australia, New Zealand, Canada, the UK, and the Philippines — so the company is clearly experienced at managing async and cross-timezone collaboration.

Browse Reference

Timezone considerations:

Because the role involves live customer-facing meetings, kickoff calls, configuration sessions, and training, some degree of overlap with customer time zones is required. UK-based customers are the likely primary audience given the hint location, so working GMT/BST hours is important. Pure async travel arrangements (e.g., slow travel in Southeast Asia) may be challenging unless you can consistently cover UK business hours.

Visa & base options for nomads:

• Portugal (Lisbon): The D8 Digital Nomad Visa suits remote workers. Cost of living is moderate; a comfortable lifestyle runs ~€2,000–2,500/month, leaving solid savings potential.
• Spain (Barcelona/Valencia): Spain's Digital Nomad Visa is available. Slightly higher cost than Portugal but excellent quality of life and GMT+1/+2 overlap with UK hours.
• Thailand (Bangkok/Chiang Mai): The LTR Visa or METV can work for extended stays. Time zone (ICT, UTC+7) makes covering UK hours tricky — early mornings required.

Perks relevant to nomads:

Home office equipment stipend, commuter/WFH benefits, and flexible work hours are genuine travel-friendly features. Offsite/cultural events suggest occasional in-person gatherings to plan around.

About Karbon

Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.

About the Role

As an Implementation Specialist, you will lead customers through onboarding, data migration, implementation, and training for small to mid-sized firms. You'll act as a trusted partner during the implementation phase, supporting customers as they adopt Karbon and ensuring they achieve rapid time-to-value and long-term success on the Karbon platform.

Browse Reference

As an Implementation Specialist, you will:

• Own the customer implementation journey: Manage end-to-end implementation projects for small to mid-sized accounts, building and maintaining project plans, tracking milestones, and ensuring deliverables are completed on time, escalating complexity as needed.
• Communicate across multiple stakeholders: Partner primarily with firm administrators and key users to align priorities, clarify responsibilities, and maintain momentum throughout the implementation.
• Facilitate structured onboarding: Lead kickoff meetings, configuration sessions, and training sessions using established frameworks and playbooks, adapting delivery to customer needs.
• Provide professional guidance: Guide customers on Karbon best practices for workflow setup and day-to-day usage, helping firms establish efficient and repeatable processes.
• Coach through change management: Help customers prepare their teams for new processes, reinforce adoption, and address common questions or resistance during implementation.
• Ensure data integrity: Support customers in importing contacts and work items, leveraging Excel and other tools to ensure accuracy and completeness.
• Identify and mitigate risks: Monitor project progress and flag potential delays or adoption challenges early, escalating risks to senior team members when appropriate.
• Collaborate internally: Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer handoffs and capture valuable feedback.
• Deliver measurable value: Help customers achieve early wins and milestones that demonstrate value and set the foundation for long-term success with Karbon.
• Use AI in day-to-day work: Leverage ChatGPT licenses and AI-driven workflow automations to support project planning, customer communications, and process optimization.

About You

• You have 2–4+ years of experience in B2B SaaS Implementations.
• You have experience with end-to-end technical implementations.
• You are comfortable managing multiple customer projects simultaneously with clear priorities and organisation.
• You enjoy customer-facing work and are confident in facilitating meetings and training sessions with administrators and end users.
• You have strong communication and presentation skills and can translate technical concepts into clear, actionable guidance.
• You are consultative and curious, open to feedback, and eager to grow your implementation and advisory skills.
• You have strong attention to detail and pride yourself on accuracy and follow-through.
• You enjoy working with data and systems, ensuring integrity throughout migrations and configuration.
• You are adaptable and resilient, thriving in environments where processes and priorities continue to evolve.
• You are comfortable working remotely and managing your time independently.

Bonus Points If You Have:

• Experience in the accounting or tax industry.
• Background in software onboarding or enterprise implementations.
• Knowledge of change management frameworks.
• Experience in a startup or high-growth SaaS environment.
• Deep knowledge and hands-on experience using Karbon.

Why Work at Karbon?

• Gain global experience across the USA, Australia, New Zealand, UK, Canada, and the Philippines.
• Commuter & work from home benefits.
• Home office equipment menu for you to choose how you deck out your home office.
• Cultural and offsite events.
• Learning and development opportunities.
• Generous parental leave.
• Performance-based and globally benchmarked pay.
• Employee Assistance Program.
• Up to 10 wellness days (because you don't need to be "sick" to stay well).
• Up to 5 weeks paid vacation.
• Work with (and learn from) an experienced, high-performing team.
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback.
• Be part of a fast-growing company that firmly believes in promoting high performers from within.

Please be aware that Karbon will only contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links.

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don't discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you.

If there are any adjustments or accommodations that we can make to assist you during the recruitment process and your journey at Karbon, contact us at [e-mail] for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

Is this Implementation Specialist role fully remote? Yes, the role is remote. Karbon is a globally distributed team and explicitly states that candidates should be comfortable working remotely and managing their time independently. What countries can applicants be based in for this role? Karbon's team spans the US, Australia, New Zealand, Canada, the UK, and the Philippines. The location hint suggests the UK is the primary target region for this position. What is the salary for this Implementation Specialist position? No specific salary range is provided in the job posting. Karbon does state that compensation is performance-based and globally benchmarked, so it's worth asking about the range early in the recruitment process. How much experience is required for this role? Karbon is looking for candidates with 2–4+ years of experience in B2B SaaS implementations, including end-to-end technical implementation experience. What does career progression look like at Karbon for this role? Karbon explicitly states it believes in promoting high performers from within. The Implementation Specialist role builds skills in project management, change management, and SaaS onboarding that naturally progress toward senior implementation, customer success, or solutions engineering positions.

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