Remote Implementation Specialist — SaaS Healthcare

TeamBuilder; New York (NY); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary + bonus

Equity opportunities

Medical, dental & vision coverage

Job summary

TeamBuilder is a rapidly growing healthcare SaaS company specializing in scheduling and workforce management. We seek multiple Implementation Coordinators to help elevate the customer onboarding experience.

This role is fully remote within the United States, reporting to the Chief Customer Officer and collaborating with Product & Data teams. The ideal candidate brings 1–3 years in support or coordination, is organized, and proficient in Excel/Sheets, with strong communication skills and an

Qualifications

• 1–3 years of experience in a support, administrative, or coordinator role (internships or coursework considered).
• Detail-oriented, proactive, and capable of managing multiple projects simultaneously.
• Strong proficiency with Excel or Google Sheets.
• Excellent written and verbal communication skills.
• Interest in healthcare operations or SaaS platforms.

Responsibilities

• Assist implementation team in gathering and documenting business requirements during implementation.
• Support discovery sessions to understand customers' current systems, processes, and data structures.
• Prepare, clean, and validate customer data for migration or integration.
• Configure platform settings and parameters as directed, aligning build to documented requirements.
• Support testing and validation of system configurations and data migration to ensure successful implementation.
• Collaborate with internal technical and product teams to elevate complex issues or propose platform improvements.
• Maintain implementation documentation and process guides; recommend improvements for clarity and efficiency.

Skills

Organized and detail-oriented

Strong communication

Multitasking / project management

Tools

Excel/Google Sheets

Job description

TeamBuilder is a rapidly growing healthcare SaaS company specializing in scheduling and workforce management. We seek multiple Implementation Coordinators to help elevate the customer onboarding experience.

This role is fully remote within the United States, reporting to the Chief Customer Officer and collaborating with Product & Data teams. The ideal candidate brings 1–3 years in support or coordination, is organized, and proficient in Excel/Sheets, with strong communication skills and an