Remote Implementation Coordinator

Sales Match; City of Rochester (NY); Remote; USD 47,000 - 63,000; Full time

Benefits offered by this job

Fully remote work from home

Structured onboarding and training

Regular check-ins with project manager

Opportunity to build project skills

Health coverage, paid leave, 401(k)

Job summary

Sales Match is seeking an Implementation Associate to support project delivery from a remote, desk-based role in New York. You will receive requests, assemble task plans, and document handoffs, working under a project manager with customer contacts and service teams.

The role emphasizes clear communication, task coordination in Jira, follow-up on blockers, and a structured handoff to the service team. A high school diploma is enough; training is provided; 40-hour workweek.

Qualifications

• High school diploma or equivalent.
• No experience required; related experience supporting projects, implementation activities, or organized administrative workflows is preferred.
• Familiarity with a project management tool such as Jira, including task updates, comments, status fields, and checklist use.
• Clear written and verbal communication for customer updates, meeting notes, follow-up questions, and concise summaries for the project manager.

Responsibilities

• Receive implementation requests through a shared email inbox or project queue, acknowledge receipt, and organize the information needed for an initial review.
• Check each request for agreed objectives, customer contacts, requested timing, and missing details before asking the project manager to confirm next steps.
• Create task entries in a project management tool such as Jira, recording owners, target dates, dependencies, and the current implementation stage.
• Help prepare kickoff agendas and organize customer discussions so participants understand the approved scope, planned sequence, responsibilities, and outstanding questions before work begins.
• Maintain implementation checklists and compare progress with the agreed plan, updating task status as owners provide evidence that activities are complete.
• Coordinate readiness checks with implementation specialists and customer contacts, gathering confirmation that required preparation and agreed service setup activities have been completed.
• Follow up on unanswered questions and overdue actions, keeping requests specific and recording responses so the project manager can see what remains unresolved.
• Escalate conflicting requests, missed milestones, unclear ownership, or readiness gaps to the project manager rather than changing scope or making independent delivery commitments.
• Prepare concise progress summaries showing completed tasks, upcoming milestones, blockers, and decisions needed, using verified updates rather than assumptions about completion.
• Support final handoff to the service team and close assigned tasks after approval; quality is judged by accuracy, turnaround, complete notes, and consistent follow-up.

Skills

Clear written and verbal communication

Task coordination

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

Jira

Job description

Sales Match is seeking an Implementation Associate to support project delivery from a remote, desk-based role in New York. You will receive requests, assemble task plans, and document handoffs, working under a project manager with customer contacts and service teams.

The role emphasizes clear communication, task coordination in Jira, follow-up on blockers, and a structured handoff to the service team. A high school diploma is enough; training is provided; 40-hour workweek.