Remote Imaging Support Engineer — 24/7/365

Canon USA & Affiliates

Dover (DE)

Remote

USD 86,000 - 138,000

Full time

14 days+

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Job summary

Canon Medical Systems USA, Inc. is seeking a Remote Support Engineer to deliver centralized, high-quality remote support for imaging modalities such as CT, MR, XR, VL, and UL from a home-based role in the USA.

The position requires 24/7 coverage with rotating shifts and strong Tier 1 triage capabilities. Candidates should have 3+ years of combined field and technical support in diagnostic imaging, Canon-specific equipment experience, and proficiency with Microsoft Office and Windows.

Qualifications

2 Year Associate's Degree in Biomedical Engineering, Electronics, or related field, or equivalent experience.
3 years combined field and technical support in diagnostic imaging (CT, MR, XR, VL, or UL).
Strong remote troubleshooting and problem-solving skills with calm under pressure.
Canon-specific equipment experience required.

Responsibilities

Serve as the first point of contact for customer service requests with accurate intake.
Perform remote troubleshooting using remote connectivity tools and diagnostic logs.
Escalate complex issues to Tier 2 with complete case documentation.
Maintain updates in Oracle SR system and follow documentation standards.
Collaborate with Field Service Engineers and cross-functional teams to resolve issues.
Support 24/7/365 shift coverage and rotating on-call schedule.