Remote Identity Solutions Engineer

Intellicheck; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Intellicheck seeks a Customer Solution Engineer who blends technical depth with customer success. You’ll own presales engagements, design PoCs, and deliver compelling technical content while guiding data research efforts to diagnose issues and surface insights.

Your work spans from demonstrations to backend investigations, partnering with Sales, Success, and Marketing to ensure value delivery. You’ll translate complex data findings into actionable guidance for technical and non-technical

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, Information Technology, or a related field.
• Hands-on experience querying and analyzing large datasets using Elasticsearch (aggregations, filters, index management) and/or SQL.
• A solid understanding of RESTful API design, API transaction logging, and web security fundamentals.
• Familiarity with event-based architecture, SaaS platform analytics, or identity verification technology is strongly preferred.
• Experience building lightweight internal tooling or scripts (Python preferred) for data extraction, reporting, or automated research workflows.
• Experience with ETL processes and transforming data from disparate sources.

Responsibilities

• Engage with prospective clients to assess their technical requirements, business challenges, and integration needs.
• Create and deliver compelling technical presentations, demonstrations, and proposals that clearly articulate the value of Intellicheck’s offerings.
• Collaborate with customers to design and execute Proofs of Concept (PoCs) to validate the effectiveness of proposed solutions.
• Partner with the sales team to respond to RFPs and RFIs, contributing technical depth and accuracy to submissions.
• Present the product roadmap to sales teams and customers, translating technical capabilities into business value.
• Provide pre-sales technical support, addressing customer inquiries around product functionality, compatibility, and integration.
• Prepare and maintain technical documentation including proposals, case studies, and technical specifications in cooperation with marketing.
• Conduct backend data research and investigation on specific customer accounts using Elasticsearch queries, SQL, and internal tooling to diagnose issues, validate transaction data, and surface actionable insights.
• Partner with Customer Success and Support teams to investigate customer-reported anomalies, reconcile data discrepancies, and provide clear, data-backed findings.
• Respond to escalated technical inquiries requiring deep-dive database or backend investigation, documenting findings and recommended resolutions.
• Build and maintain internal data research scripts, dashboards, and reporting tools that enable non-technical stakeholders to self-serve common customer data inquiries.
• Produce clear, concise summaries of research findings tailored to both technical and non-technical audiences.
• Help define and maintain data quality standards and alert thresholds that support proactive customer success.

Skills

Elasticsearch

SQL

RESTful API

Python

Data analysis

Web security

Data tooling

ETL

Education

Bachelor's Degree in Computer Science

Tools

Python scripts

Job description

Intellicheck seeks a Customer Solution Engineer who blends technical depth with customer success. You’ll own presales engagements, design PoCs, and deliver compelling technical content while guiding data research efforts to diagnose issues and surface insights.

Your work spans from demonstrations to backend investigations, partnering with Sales, Success, and Marketing to ensure value delivery. You’ll translate complex data findings into actionable guidance for technical and non-technical