Remote IAM Solutions Engineer (US & Canada)

Forward Advantage, Inc.; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Forward Advantage, Inc. seeks a Solutions Engineer for the IM-One team to deliver Identity and Access Management (IAM) deployments across the U.S. and Canada.

The role focuses on SSO, two-factor authentication, and tap-and-go access, with hands-on onboarding, training, and ongoing support. You will provide on-site and remote deployments, generate technical docs, and ensure timely project execution while maintaining high customer satisfaction.

Qualifications

• 2+ years of related experience or training in IAM deployments.
• Undergraduate degree in Information Systems, Computer Science, or related field, or equivalent.
• Experience in user support, installation, troubleshooting, and documentation.

Responsibilities

• Act as a technical resource for client deployments in the U.S. and Canada.
• Conduct customer demonstrations and training sessions.
• Coordinate system implementation and scheduling with clients and team.
• Provide on-site and remote deployment and training with a focus on customer satisfaction.
• Develop and maintain technical documentation and user manuals.

Skills

Omnissa/VMware

Citrix

Entra ID

Active Directory

Imprivata SME

Education

Undergraduate Degree in Information Systems or CS

Tools

GPO

SCCM

PDQ Deploy

Job description

Forward Advantage, Inc. seeks a Solutions Engineer for the IM-One team to deliver Identity and Access Management (IAM) deployments across the U.S. and Canada.

The role focuses on SSO, two-factor authentication, and tap-and-go access, with hands-on onboarding, training, and ongoing support. You will provide on-site and remote deployments, generate technical docs, and ensure timely project execution while maintaining high customer satisfaction.