Remote Hybrid Helpdesk Coordinator | IT Support & Operations

STI; Trenton (NJ); Hybrid; USD 42,000 - 65,000; Full time

Job summary

STI in Trenton, NJ is seeking a Helpdesk Coordinator for a 5+ month contract with a hybrid work arrangement (in-office 4 days, remote 1 day). The role focuses on delivering first-line support for Windows environments, Office 365, AD, and related tools, while maintaining clear communication with end-users.

You will log incidents, troubleshoot in a fast-paced setting, support AOC applications, and ensure proper documentation and follow-up according to IT policies.

Qualifications

• 2-year college degree or equivalent technical study preferred.
• Knowledge of Windows 10, Windows Server, Active Directory and Office 365.
• Experience using Microsoft Excel, Word and Visio.
• Good clear communication skills (verbal and written).

Responsibilities

• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide site support and project-specific assignments.
• Support for AOC business applications and follow-up with end-users per policy.
• Ensure closed problems are documented and tracked.

Skills

Windows 10

Windows Server

Active Directory

Office 365

Excel

Word

Visio

Communication skills

Education

2-year college degree or equivalent

Tools

AOC mainframe systems training

Job description

STI in Trenton, NJ is seeking a Helpdesk Coordinator for a 5+ month contract with a hybrid work arrangement (in-office 4 days, remote 1 day). The role focuses on delivering first-line support for Windows environments, Office 365, AD, and related tools, while maintaining clear communication with end-users.

You will log incidents, troubleshoot in a fast-paced setting, support AOC applications, and ensure proper documentation and follow-up according to IT policies.