Help Desk Analyst - Trenton, NJ

STI; Trenton (NJ); Hybrid; USD 42,000 - 54,000; Full time

Job summary

STI is seeking a Helpdesk Coordinator to provide first-line support for Microsoft applications, diagnose issues, and explain solutions clearly to end users.

On-site training is required for the first weeks at 25 Market St, Trenton, NJ. The schedule is M-F, 8:30–4:30, with eventual two remote days after training; 35-hour work week.

The ideal candidate has a 2-year college degree or equivalent technical study and excellent communication skills; training on AOC procedures will be provided.

Qualifications

• Knowledge of Microsoft Windows 10 and related tools; familiarity with Windows Server/Active Directory and Office 365.
• Experience using Excel, Word and Visio; strong communication skills are essential.
• 2-year college degree or technical study preferred.

Responsibilities

• Maintain day-to-day operating environment knowledge and available tools.
• Maintain knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Assist in site support and project-specific assignments; troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.

Skills

Microsoft Windows 10

Clear communication skills

Education

2-year college degree or equivalent

Tools

Microsoft Windows Server

Active Directory

Office 365

Excel

Word

Visio

AOC mainframe training provided

Job description

Candidate will need to work Onsite for the first few weeks for training. Schedule is: M-F 8:30 to 4:30 with eventual 2 remote days after training

Note: 35 hour work week.

Excellent Communication is Needed.

All training will be conducted on premises at 25 Market St. Trenton, NJ.

2-year college degree or equivalent technical study - preferred

Training on the AOC procedures and system will be provided.

Engagement will be extended.

SUMMARY:

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Qualifications and Skills Desired:

• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills

Responsibilities:

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.