Help Desk Level 2 - Hybrid Software Support Specialist

STI; New Jersey; Hybrid; USD 48,000 - 65,000; Full time

Job summary

STI is seeking a Help Desk Level 2 consultant to support NJ Court users in a hybrid environment (3 days onsite, 2 days remote). The role requires strong communication and software support skills, with training provided on premises.

The position focuses on resolving elevated software issues, assisting with Microsoft Teams, Office 365, Windows 11, and Active Directory, and ensuring adherence to IT policies. Training and onboarding will occur on site.

Qualifications

• Graduation from an accredited college or university with an Associates Degree in a field related to computer science, information technology
• Substitution: applicants may substitute additional IT experience for education on a year-for-year basis with 30 semester credits equal to one year of experience

Responsibilities

• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in site support and project-specific assignments; troubleshoot and resolve problems.
• Provide support for AOC business applications.

Skills

Excellent communication

Strong problem solving

Team collaboration

Education

Associates Degree in computer science/IT

Tools

Microsoft Teams

Microsoft Office 365

Windows 11

Active Directory

Excel

Word

Job description

STI is seeking a Help Desk Level 2 consultant to support NJ Court users in a hybrid environment (3 days onsite, 2 days remote). The role requires strong communication and software support skills, with training provided on premises.

The position focuses on resolving elevated software issues, assisting with Microsoft Teams, Office 365, Windows 11, and Active Directory, and ensuring adherence to IT policies. Training and onboarding will occur on site.