Remote/Hybrid Account Manager, Commercial Lines Construction

Insurance Office of America; Orlando (FL); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Bonus potential

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to oversee a book of business, retain accounts, and support new business growth. You will coordinate day-to-day administrative and customer service activities, resolving complex issues with accuracy and timely responses.

The ideal candidate has 3–5 years in account management or 5+ years in insurance, active P&C licensing (CIC preferred), and strong communication and analytical skills.

Qualifications

• 3-5 years of account management experience, or 5+ years in the insurance industry.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values: Demonstrate integrity and leadership.

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to oversee a book of business, retain accounts, and support new business growth. You will coordinate day-to-day administrative and customer service activities, resolving complex issues with accuracy and timely responses.

The ideal candidate has 3–5 years in account management or 5+ years in insurance, active P&C licensing (CIC preferred), and strong communication and analytical skills.