Remote/Hybrid Account Manager – Commercial Insurance

Insurance Office of America; Crowley (TX); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401K matching

Paid holidays

Career growth

Culture & balance

Community service

Team support

Job summary

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage an assigned book of business, ensuring retention and supporting new business. The role involves coordinating daily administrative and customer service activities, resolving complex issues, and ensuring accuracy across policy management, billing, and renewals.

The ideal candidate holds 3–5 years in account management or 5+ years in insurance, with active P&C licensing (CIC preferred) and strong analytical as

Qualifications

• 3–5 years of account management experience or 5+ years in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Active property & casualty (P&C) licensing required; CIC or equivalent preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma or equivalent

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management

Insurance knowledge

Analytical skills

Customer service

Communication

Organizational skills

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage an assigned book of business, ensuring retention and supporting new business. The role involves coordinating daily administrative and customer service activities, resolving complex issues, and ensuring accuracy across policy management, billing, and renewals.

The ideal candidate holds 3–5 years in account management or 5+ years in insurance, with active P&C licensing (CIC preferred) and strong analytical as