Remote HVAC Technical Support & Training Specialist

BellSimons Companies; Hartford (CT); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Life insurance

Disability coverage

Paid time off

Weekly pay

Job summary

BellSimons is seeking an HVAC Technical Support Specialist. The HVAC Technical Support Specialist is a remote/field based position providing pre‑and post‑sale technical support, as well as training for customers and employees.

This role collaborates cross‑functionally with sales and support teams and delivers product and staff training as needed. Travel may be required to support job responsibilities.

Qualifications

• High school diploma or GED required.
• Minimum 4 years HVAC experience.
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook).
• Strong math and numerical analysis abilities.
• Experience with office equipment and virtual meeting platforms.

Responsibilities

• Provides prompt, courteous customer service across all channels.
• Maintains professionalism in high‑pressure interactions.
• Collaborates cross‑functionally to resolve issues.
• Designs and delivers training for employees and customers.
• Delivers technical support to dealers by phone and on‑site.
• Maintains technical documentation and training programs.
• Handles on‑site visits and recalls as needed.

Skills

HVAC experience

Office software

Math/analytical skills

Customer service

Communication

Education

High School diploma or GED

HVAC certificate/2-year degree

Tools

Microsoft Office

Job description

BellSimons is seeking an HVAC Technical Support Specialist. The HVAC Technical Support Specialist is a remote/field based position providing pre‑and post‑sale technical support, as well as training for customers and employees.

This role collaborates cross‑functionally with sales and support teams and delivers product and staff training as needed. Travel may be required to support job responsibilities.