Senior HVAC Technical Services & Training Lead

Carrier; New York (NY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible hybrid work model

Training and development opportunities

Job summary

Carrier is seeking a Technical Service Manager to provide technical support for HVAC products in New York. This role requires deep knowledge in HVAC, and involvement in training sessions for customers and team members.

The ideal candidate should have over 5 years of experience in the HVAC industry, strong customer service skills, and the ability to travel frequently. A hybrid work model is available, allowing for flexibility between home and fieldwork.

Qualifications

• 5+ years’ experience in the HVAC industry in engineering, product management, or services.
• 2+ years’ customer service experience, troubleshooting, or root cause analysis.
• Ability to travel in excess of 25-40% of typical workweek.

Responsibilities

• Provide technical field support for residential and light commercial HVAC products.
• Respond to complex customer inquiries and escalate issues when necessary.
• Conduct training sessions and product demonstrations.

Skills

HVAC Industry Knowledge

Customer Service

Troubleshooting

Technical Training

Data Analysis

Education

High School Diploma or GED

BA/BS in Engineering

Masters’ degree in Engineering

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Carrier is seeking a Technical Service Manager to provide technical support for HVAC products in New York. This role requires deep knowledge in HVAC, and involvement in training sessions for customers and team members.

The ideal candidate should have over 5 years of experience in the HVAC industry, strong customer service skills, and the ability to travel frequently. A hybrid work model is available, allowing for flexibility between home and fieldwork.