Remote HVAC Support Specialist - Digital Services

Stryker Corporation; Grand Rapids (MI); Hybrid; Confidential; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Wellness programs

Job summary

Trane Technologies invites applicants for the RSS On Demand role within the Digital Services Team. The position focuses on remote support across the assigned region, engaging with customers via phone and email and delivering timely, data-driven guidance.

Responsibilities include troubleshooting BAS/HVAC remotely, validating connectivity, and providing operational fixes while collaborating with account managers and field teams.

Qualifications

• Comprehensive understanding of Building Automation Systems and HVAC equipment.

Responsibilities

• Operates as part of an On-Demand/Immediate Response Team. Is dedicated to a primary support area to resolve issues remotely for eligible customers.

Skills

BAS systems

HVAC knowledge

MS Office

Salesforce

Trane Connect

BACnet

LonTalk

Modbus

Remote support

Customer service

Team collaboration

Tools

Salesforce

Trane Cloud

Trane Connect

Job description

Trane Technologies invites applicants for the RSS On Demand role within the Digital Services Team. The position focuses on remote support across the assigned region, engaging with customers via phone and email and delivering timely, data-driven guidance.

Responsibilities include troubleshooting BAS/HVAC remotely, validating connectivity, and providing operational fixes while collaborating with account managers and field teams.