Remote HVAC Technical Support Specialist

GE Appliances; Louisville (KY); Remote; USD 52,000 - 76,000; Full time

Job summary

GE Appliances seeks a Technical Support Specialist for HVAC remotely from Louisville, KY. You will deliver first-contact support to contractors, end users, and distributors, diagnosing HVAC issues and guiding customers through resolution steps using established tools. You will document cases and escalate when needed.

Responsibilities include interpreting system data, sharing technical guidance, and collaborating with Engineering and Manufacturing to improve service experiences.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 3 years of experience in HVAC installation, service, or technical support (residential and/or light commercial preferred).
• Experience using computer systems and standard business applications.

Responsibilities

• Provide timely, accurate technical support via phone and email to contractors, end users, and distributor partners for HVAC products.
• Diagnose and troubleshoot product issues using structured steps and review system data.
• Escalate complex issues to Product Specialists or Engineering with clear documentation.
• Collaborate with Service, Engineering, Manufacturing, and Parts teams to resolve issues.

Skills

Independent work

Technical problem solving

Customer-focused communication

HVAC knowledge

System data review

Time management

Collaboration & escalation

Adaptability

Systems skills

Education

High School Diploma

Technical degree/certification

Tools

Salesforce

Microsoft Office

TD-03

SmartHQ

Job description

GE Appliances seeks a Technical Support Specialist for HVAC remotely from Louisville, KY. You will deliver first-contact support to contractors, end users, and distributors, diagnosing HVAC issues and guiding customers through resolution steps using established tools. You will document cases and escalate when needed.

Responsibilities include interpreting system data, sharing technical guidance, and collaborating with Engineering and Manufacturing to improve service experiences.