HVAC Technical Services Expert (Remote/Hybrid)

AIRSYS USA; Woodruff (SC); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

After-hours stipend

Travel opportunities

Job summary

AIRSYS USA is seeking an experienced HVAC Technical Services Specialist to provide advanced technical support for AIRSYS products and ensure reliable service for customers, contractors, and partners.

This role handles complex cases, evaluates warranty claims, advises field technicians, delivers technical training, and collaborates with Engineering, Quality, and R&D to improve products and service processes.

Qualifications

• High school diploma or GED required.
• At least three years of progressively responsible technical-support, HVAC-service, or field-service experience.
• Technical training or equivalent hands‑on experience involving HVAC equipment, controls, diagnostics, or service strongly preferred.
• Demonstrated ability to troubleshoot complex technical problems and exercise sound independent judgment.
• Strong analytical, communication, and customer‑relations skills.
• Ability to explain technical information clearly to technicians, customers, and internal stakeholders.
• Experience working with ERP and CRM platforms; Salesforce experience preferred.
• Proficiency with Microsoft Office.
• Ability to occasionally travel domestically for training, commissioning, or customer support.

Responsibilities

• Independently manage and resolve complex technical-support and field-service cases involving AIRSYS mission-critical cooling products.
• Provide expert-level remote diagnostics and technical guidance to field technicians, contractors, distributors, and customers.
• Evaluate technical issues, identify likely root causes, and elevate unresolved or systemic concerns to engineering teams.
• Maintain current knowledge of AIRSYS products and emerging HVAC, controls, and data-center cooling technologies.
• Evaluate warranty claims and make decisions regarding warranty coverage, replacement parts, and expedited replacements within authority levels.
• Apply company service policies consistently while balancing customer needs, product reliability, and business considerations.
• Track recurring warranty and service issues and recommend corrective actions or product improvements.
• Help maintain accurate service and warranty information within ERP and CRM systems.
• Develop and maintain technical manuals, service bulletins, troubleshooting guides, and training materials.
• Conduct technical training at AIRSYS facilities and customer or distributor locations.
• Help certify technicians in AIRSYS service procedures and product requirements.
• Translate complex technical information into practical guidance for internal teams and external service partners.
• Analyze service data, customer feedback, and field-performance trends.
• Recommend corrective actions and product enhancements to Engineering, Quality, and R&D.
• Evaluate and improve technical-service workflows, ERP data quality, and customer-experience metrics.
• Act as a liaison among customers, Engineering, Supply Chain, Quality, and other internal teams to ensure alignment on technical and service matters.

Skills

HVAC troubleshooting

Remote diagnostics

Customer support

Salesforce experience

ERP systems

Microsoft Office

Travel readiness

Education

High school diploma

HVAC training

Tools

Salesforce

ERP systems

Microsoft Office

Job description

AIRSYS USA is seeking an experienced HVAC Technical Services Specialist to provide advanced technical support for AIRSYS products and ensure reliable service for customers, contractors, and partners.

This role handles complex cases, evaluates warranty claims, advises field technicians, delivers technical training, and collaborates with Engineering, Quality, and R&D to improve products and service processes.