Sr. Digital Services Remote Support Specialist

Trane Technologies; Tempe (AZ); Hybrid; USD 66,000 - 83,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Job summary

Trane Technologies seeks a Senior Remote Support Specialist to support connected HVAC equipment for commercial/industrial clients in the Pacific Southwest region. You will analyze, diagnose remotely, and optimize systems using Trane Connect and Command Center, with a focus on service quality and customer satisfaction.

The role requires 10+ years of HVAC controls experience, strong IT knowledge, and the ability to travel within the region as needed.

Qualifications

• Ten (10) or more years’ experience in HVAC control systems and mechanical equipment service
• IT/Network understanding – IP/subnet/gateway and DNS importance
• Ability to troubleshoot and inspect HVAC systems remotely
• Strong written and verbal communication skills with IT professionals
• Proficient with Microsoft Office and mobile devices

Responsibilities

• Monitor critical building metrics and remote diagnostics for connected HVAC equipment
• Perform system investigations, Inspections and optimizations via Trane Connect and Command Center
• Collaborate with sales, technicians and customers to deliver remote service
• Maintain operational integrity and provide timely reports and documentation

Skills

Teamwork

Problem solving

IT understanding

Communication

Remote diagnostics

MS Office

Driver's license

Travel up to 10%

Education

High School Diploma

Tools

Trane Connect

Command Center

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where Is The Work

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Trane is seeking a Sr. Remote Support Specialist in the Pacific Southwest Region.

In this role, you will leverage your HVAC knowledge and Controls skills to analyze, remotely diagnose, and optimize a variety of connected commercial and industrial HVAC equipment. This role is primarily focused on supporting our Connected Mechanical Service Agreement customers.

If you have 10+ years of experience working with commercial HVAC equipment and Controls, Trane wants to hear from you!

Work arrangement: located within the Pacific Southwest Region.

Why Trane Technologies Is The Best Company for HVAC Remote Support Specialists:

• Trane is recognized worldwide as the brand standard for HVAC and Building Controls Systems.
• Trane is committed to your safety and has a world class safety program with continuous training for their associates.
• Highly competitive and comprehensive total compensation program including total cash compensation, benefits, holiday and vacation.
• Dedicated to a military friendly environment (Veterans are highly encouraged to apply).
• Unlimited opportunities for career development and promotions.
• Determined focus to be the employer of choice in our industry (we want to be the company where everyone wants to work).
• World Class continuing education, featuring Manufacturer (OEM) Level Training and resources.
• Company-wide commitment to promoting a strong work/life balance.
• Organizational encouragement of community involvement and sustainability (green initiatives).
• High speed laptop, uniforms, and smart phone.

What You’ll Be Doing

A Remote Support Specialist (RSS) is a unique position dedicated to supporting Trane Digital Services and Connected Mechanical customers. The RSS will utilize Trane Connect and Command Center to enable/map/tune equipment analytics, view remote diagnostics, perform connected Inspections on BAS systems & mechanical equipment and perform system optimizations. Duties include, but are not limited to, monitoring critical building metrics, checking systems & equipment for operational integrity, and making small-scale adjustments to a building system programming. The Remote Support Specialist is part of the Digital Services Team and works in collaboration with salespersons, technicians other team members as well as customers. Exceptional technical, written and verbal communication skills are critical to the success of the RSS role.

What You'll Bring To The Table

• Strong ability to work in a team environment
• A High School Diploma, GED or equivalent experience
• Ten (10), or more years’ experience in HVAC control systems and mechanical equipment service; or equivalent combination of education and experience
• IT/Network understanding – knowledge of IP/subnet/gateway and DNS importance.
• Ability to communicate effectively with other IT professionals.
• Ability to troubleshoot & inspect HVAC systems and mechanical equipment remotely.
• Operating knowledge of Microsoft Office and comfortable with hand-held devices (i.e. Smartphone, iPad).
• A valid driver’s license, with no major or frequent traffic violations.
• Flexibility to work overtime/weekends, as required.
• Flexibility to work in the field, at customer job sites, as required.
• Flexibility to travel within the Pacific Southwest region, as required. Travel expectations are less than 10%.
• Turns in all required paperwork and reports in a timely manner.
• Represents company by serving as a professional, direct customer contact.
• Keeps current on Trane products concerning installation, operation, maintenance, service, and repair of direct digital control systems and mechanical equipment.

Additional Requirements And Environmental Exposure

• Must be able to safely and legally operate a vehicle using a seat belt.
• Must be able to wear helmets, safety goggles, fall protection harness and safety boots to safely perform job duties.
• Must be able to twist the trunk of your body 90 degrees in each direction.
• Must be able to squat and touch the floor with both hands.
• Must be able to reach your hands over your head.
• Must be able to stand on concrete surfaces for extended periods, routinely up to 4 hours.
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, kneeling and climbing ladders. It requires employees to regularly lift and or move up to 10 lbs., frequently lift and/or move up to 40 lbs. and occasionally lift and/or move more than 40 lbs.
• Must be able to safely use a ladder with a 350 lb. total weight limit, while carrying equipment of 50 lbs. or less.
• Must be able to maneuver confined access areas, as small as 30” vertical x 45” horizontal.
• Must be able to comfortably and routinely access rooftops with extension and/or fixed ladders at heights of 15’ to 20’, and occasionally, up to 50 feet +.
• This role may be exposed to variable weather conditions, moving mechanical parts, heights, risk of electrical shock, noisy operating equipment and other variable environmental conditions based on location.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Annual Base Salary Range Or Hourly Base Pay Range

$48.00 - $59.73

Compensation Type

Hourly

Incentive Eligible

No

Sales Commission Eligible

No

Disclaimer

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive At Work And At Home

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role

Yes

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.