Remote HVAC Logistics & Customer Service Pro

DAIKIN COMFORT TECHNOLOGIES MFG INC; Waller (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

DAIKIN COMFORT TECHNOLOGIES MFG INC in Texas is seeking a Logistics Customer Service Representative to manage orders from purchase to shipment and serve as the primary contact for distributors. You will support Sales Managers, drive revenue through phone-based activities, handle RMAs and claims, coordinate with internal teams, and strive to meet sales quotas while maintaining high customer satisfaction.

Candidates should have HVAC product knowledge, strong communication, and at least 6 years of

Qualifications

• HVAC product knowledge and related market understanding.
• Proven ability to resolve customer issues and maintain service quality.
• Experience handling orders, RMAs, and coordinating with internal teams.

Responsibilities

• Order fulfillment and order maintenance processes; open customer accounts.
• Update customer records and assist with product availability, pricing, and order status.
• Educate customers about product features and benefits to improve satisfaction and sales.
• Collaborate with Sales to verify discounts and customer details.
• Process RMAs, credits/debits, and damage claims; resolve complaints with appropriate solutions.
• Follow up to ensure customer satisfaction and timely delivery.

Skills

HVAC knowledge

Customer service

Communication

MS Office

Data entry

Problem solving

Time management

Teamwork

Relationship building

Education

High School diploma or GED

College degree preferred

Tools

Excel

MS Office

Job description

DAIKIN COMFORT TECHNOLOGIES MFG INC in Texas is seeking a Logistics Customer Service Representative to manage orders from purchase to shipment and serve as the primary contact for distributors. You will support Sales Managers, drive revenue through phone-based activities, handle RMAs and claims, coordinate with internal teams, and strive to meet sales quotas while maintaining high customer satisfaction.

Candidates should have HVAC product knowledge, strong communication, and at least 6 years of