Remote HubSpot Customer Solutions Architect

Smartbugoperatingllc; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

SmartBug Media is a remote-first HubSpot-focused agency seeking a Customer Solutions Architect to drive client success strategies, streamline internal processes, and optimize the customer experience. You will build systems to resolve issues, monitor health metrics, and launch surveys while collaborating with internal teams to improve efficiencies.

You will champion ROI-driven outcomes, expand retainer opportunities, and maintain high client satisfaction across multiple accounts, leveraging your

Qualifications

• Bachelor’s degree in Marketing, Business Administration, Communications, or related field.
• Minimum of 5 years of experience in customer success strategy and execution.
• Proven experience with HubSpot Service Hub and a deep understanding of the HubSpot ecosystem.
• Expertise in customer success outside of the HubSpot software ecosystem, with experience with additional service and ticketing systems such as Zendesk.
• Experience in setting and achieving annual and quarterly goals for clients.
• Demonstrated ability to build and maintain a positive and productive team spirit without sacrificing client goals and adhering to SmartBug values.
• Strong interpersonal skills.
• Demonstrated ability to ensure high client satisfaction and retention and achieve sales and ROI goals.
• Exceptional communication and presentation skills.
• High level of organization, attention to detail, and the ability to manage multiple priorities.
• Strong problem-solving capabilities and the ability to navigate complex challenges.
• High level of integrity, work ethic, and professionalism.
• Passion for client success and a commitment to delivering outstanding results.
• Experience working remotely in similar roles is strongly preferred.
• HubSpot essential certifications, HubSpot RevOps Certification.

Responsibilities

• Develop and execute a customer success strategy for clients that meets stated business goals, demonstrating ROI.
• Ensure clients view SmartBug as an indispensable partner and achieve a top reference status in the HubSpot partner directory.
• Deliver world-class quality across all customer success strategies and implementations.
• Identify opportunities to expand retainer scope and present ideas to Marketing and CRM teams and internal teams.
• Stay informed about industry trends, market developments, and HubSpot’s competitive position to keep strategies cutting edge.
• Regularly assess and report on the impact of customer success efforts and support monthly/quarterly business reviews.

Skills

Interpersonal skills

Communication & presentation

Organization & time management

Remote work experience

Team leadership & collaboration

Education

Bachelor’s degree in Marketing, Business Admin, Communications, or related field

Tools

HubSpot Service Hub

Zendesk

Job description

SmartBug Media is a remote-first HubSpot-focused agency seeking a Customer Solutions Architect to drive client success strategies, streamline internal processes, and optimize the customer experience. You will build systems to resolve issues, monitor health metrics, and launch surveys while collaborating with internal teams to improve efficiencies.

You will champion ROI-driven outcomes, expand retainer opportunities, and maintain high client satisfaction across multiple accounts, leveraging your