HubSpot Implementation Lead - Client Success (Remote)

1406 Consulting; Atlanta (GA); Remote; USD 80.000 - 95.000; Vollzeit

Benefits dieser Stelle

Bonuses

Healthcare

401k matching

Career development

Zusammenfassung

1406 Consulting is seeking a Client Success Manager to lead HubSpot implementations and own client outcomes end-to-end in a remote USA setting. You will manage project plans, align cross-functional delivery teams, and drive growth by identifying opportunities for additional HubSpot solutions.

In this client-facing role, you’ll own relationships, communicate progress and risks, and ensure high retention through strategic guidance and reliable delivery across services and teams.

Qualifikationen

• 3+ years of experience in SaaS implementations, HubSpot implementations, consulting, project management, or client success in a B2B services or agency environment.
• Experience running software implementations and managing timelines across multiple stakeholders.
• Prior HubSpot platform experience.
• Strong project management skills with tools such as Teamwork.com, Asana, Monday.com, or ClickUp.
• Exceptional communication and facilitation skills in client-facing environments. Remote, client-facing role.
• Proven ability to manage complexity, drive accountability, and move work forward.

Aufgaben

• Own and manage HubSpot project plans from kickoff through completion.
• Translate scope of work into clear, actionable plans for the Implementation Specialist (IS) team.
• Define timelines, dependencies, and deliverables across all work streams.
• Proactively identify risks, blockers, and misalignment—and drive resolution.
• Hold both internal teams and clients accountable to agreed timelines and outcomes.
• Serve as the primary point of contact for assigned accounts.
• Lead structured client meetings with clear agendas, decisions, and next steps.
• Ensure alignment between client expectations and delivery reality.
• Communicate proactively on progress, risks, and timeline changes to maintain trust and transparency.
• Identify gaps, risks, and opportunities within accounts.
• Drive cross-sell and upsell opportunities by aligning client goals with additional HubSpot solutions and services.
• Translate business needs into clear, scoped recommendations.
• Lead difficult conversations with confidence and clarity.
• Navigate challenges by aligning stakeholders on solutions and next steps.
• Turn delivery or scope challenges into opportunities for stronger outcomes.
• Build strong, trusted client relationships rooted in accountability and results.
• Provide strategic guidance on HubSpot tools and best practices in partnership with implementation and technical teams.
• Monitor account health, ensuring high retention and long-term success.

Kenntnisse

SaaS implementations

HubSpot implementations

Project management

Teamwork/Asana/Monday/ClickUp

Tools

Teamwork.com

Asana

Monday.com

ClickUp

Jobbeschreibung

1406 Consulting is seeking a Client Success Manager to lead HubSpot implementations and own client outcomes end-to-end in a remote USA setting. You will manage project plans, align cross-functional delivery teams, and drive growth by identifying opportunities for additional HubSpot solutions.

In this client-facing role, you’ll own relationships, communicate progress and risks, and ensure high retention through strategic guidance and reliable delivery across services and teams.