Remote HRSD & Moveworks Delivery Lead

Cognizant Technology Solutions Corporation; Salem (OR); Remote; USD 119,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking an HR Service Delivery & Moveworks Lead to drive the HRSD and Moveworks capability across North America. You will lead complex implementations, manage escalations, and shape the roadmap while ensuring delivery quality and reusable solutions across accounts.

The role emphasizes billable delivery, collaborating with a Center of Excellence, delivery teams, and Academy partners to enable scalable HRSD solutions and client advisory relationships.

Qualifications

• Current CIS-HR certification or equivalent demonstrable depth in HRSD implementation.
• Hands-on experience integrating or administering Moveworks, or a comparable enterprise search or agentic-assist platform, alongside ServiceNow.
• Strong case-management, HR process design, and client-facing consulting skills.

Responsibilities

• Provide architecture-level support for complex HRSD implementations, including multi-department case management, Moveworks search and agentic integrations, and HRSD–ITSM solutions.
• Partner with delivery teams to triage and resolve priority-one and priority-two (P1/P2) HRSD and Moveworks technical escalations within agreed service-level agreements.
• Own the HRSD and Moveworks roadmap and represent it in quarterly customer roadmap reviews; lead solution architecture for complex requests for proposals (RFPs) and establish delivery standards and quality assurance gates.
• Build and maintain the HRSD accelerator catalog with GDN support, including the Q4 FY26 common workflow accelerator pack, to create reusable solutions across accounts.
• Partner with the Academy to deliver HRSD and Moveworks upskilling cohorts for delivery associates, prioritizing training based on capability ratings.

Skills

Case-management

HR process design

Client-facing consulting

Moveworks integration

ServiceNow integration

Tools

Moveworks

ServiceNow

Job description

Cognizant Technology Solutions Corporation is seeking an HR Service Delivery & Moveworks Lead to drive the HRSD and Moveworks capability across North America. You will lead complex implementations, manage escalations, and shape the roadmap while ensuring delivery quality and reusable solutions across accounts.

The role emphasizes billable delivery, collaborating with a Center of Excellence, delivery teams, and Academy partners to enable scalable HRSD solutions and client advisory relationships.