Remote HR Service Delivery & Moveworks Lead

Cognizant Technology Solutions Corporation; Montpelier (VT); Remote; USD 119,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking an HR Service Delivery & Moveworks Lead to drive the HRSD and Moveworks capability across North America. You will dedicate 60% of your time to billable delivery and 40% to CoE initiatives, shaping roadmaps and standards across accounts.

You will partner with delivery teams and the Academy to deliver scalable solutions, manage complex escalations, and build reusable accelerators.

Qualifications

• Current CIS-HR certification or equivalent demonstrable depth in HRSD implementation.
• Hands-on experience integrating or administering Moveworks, or a comparable enterprise search or agentic-assist platform, alongside ServiceNow.
• Strong case-management, HR process design, and client-facing consulting skills.

Responsibilities

• Provide architecture-level support for complex HRSD implementations, including multi-department case management, Moveworks search and agentic integrations, and HRSD–ITSM solutions.
• Partner with delivery teams to triage and resolve priority-one and priority-two (P1/P2) HRSD and Moveworks technical escalations within agreed service-level agreements.
• Own the HRSD and Moveworks roadmap and represent it in quarterly customer roadmap reviews; lead solution architecture for complex requests for proposals (RFPs) and establish delivery standards and quality assurance gates.
• Build and maintain the HRSD accelerator catalog with GDN support, including the Q4 FY26 common workflow accelerator pack, to create reusable solutions across accounts.
• Partner with the Academy to deliver HRSD and Moveworks upskilling cohorts for delivery associates, prioritizing training based on capability ratings.

Skills

Case management

HR process design

Client-facing consulting

Architectural thinking

Education

CIS-HR certification

Tools

Moveworks

ServiceNow

Enterprise search platform

Job description

Cognizant Technology Solutions Corporation is seeking an HR Service Delivery & Moveworks Lead to drive the HRSD and Moveworks capability across North America. You will dedicate 60% of your time to billable delivery and 40% to CoE initiatives, shaping roadmaps and standards across accounts.

You will partner with delivery teams and the Academy to deliver scalable solutions, manage complex escalations, and build reusable accelerators.