Remote HRIS Services Coordinator - ONE HR (Tier 1)

Apis Services, Inc.; United States; A distancia; USD 52.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Compensation

DailyPay – Access Your Earned Wages

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Time Off

Employee Assistance Program

Wellness Programs

Employee Referral Bonuses

Company-Paid Training

Descripción de la vacante

Apis Services, Inc. is seeking an HRIS Services Coordinator – ONE HR Services (Tier 1) to be the first point of contact for employees and managers across multiple states. This fully remote role supports onboarding, HR systems, policies, and benefits within a centralized ONE HR service model.

You will work with ADP and HRIS tools, handle cases, and contribute to process improvements while delivering exceptional service in a multi-state environment.

Formación

• High school diploma required; Bachelor's degree in HR, business administration, or related field preferred.
• Experience in HR, HR operations, employee services, customer service, or administrative support.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office applications.

Responsabilidades

• Serve as the primary point of contact for employees and managers seeking HR support through ONE HR Services.
• Respond to inquiries related to HR policies, procedures, forms, benefits, employment information, and HR systems.
• Resolve routine HR questions at first contact whenever possible.
• Create, update, document, and close HR service cases accurately and timely.
• Maintain ownership of employee inquiries through resolution or approved handoff.
• Assist employees with ADP, onboarding, timekeeping, HR portal, and general HR system questions.
• Route complex issues to the appropriate HR specialist while ensuring a seamless employee experience.
• Protect confidential employee information and maintain compliance with privacy requirements.
• Utilize knowledge articles, SOPs, and service resources to provide consistent guidance.
• Monitor open cases and ensure timely follow-up and resolution.
• Identify recurring trends and opportunities to improve the employee experience.
• Participate in service improvement initiatives, system enhancements, and process optimization efforts.
• Support enterprise-wide HR initiatives, acquisitions, and organizational growth activities.

Conocimientos

Customer-Focused

Professional and Dependable

Organized and Detail-Oriented

Strong Communicator

Solution-Oriented

Adaptable and Resourceful

Technically Savvy

Exceptional Service Orientation

Educación

High school diploma

Bachelor's degree in HR/Business Administration or related

Herramientas

HRIS systems

ADP or HR tech platforms

Ticketing / case management systems

Descripción del empleo

Apis Services, Inc. is seeking an HRIS Services Coordinator – ONE HR Services (Tier 1) to be the first point of contact for employees and managers across multiple states. This fully remote role supports onboarding, HR systems, policies, and benefits within a centralized ONE HR service model.

You will work with ADP and HRIS tools, handle cases, and contribute to process improvements while delivering exceptional service in a multi-state environment.