Remote HRIS Services Coordinator – ONE HR Tier 1

Apis Services Inc; Pennsylvania; Remote; USD 60,000 - 65,000; Full time

Job summary

Apis Services, Inc. is seeking an HRIS Services Coordinator – ONE HR Services (Tier 1) to join our HR team. You will be the first point of contact for employees and managers across multiple states, delivering timely HR support through our centralized ONE HR service model.

This role offers meaningful work with opportunities to expand HR operations, technology, and employee services, including remote support across states. Regular full-time hours with flexibility for enterprise initiatives.

Qualifications

• Bachelor's degree in HR, business administration, or related field preferred.
• High school diploma required.
• Experience in HR, HR operations, or customer service preferred.
• Strong communication and confidentiality skills.
• Proficiency with Microsoft Office.

Responsibilities

• Serve as the primary point of contact for employees and managers seeking HR support through ONE HR Services
• Respond to inquiries related to HR policies, procedures, forms, benefits, employment information, and HR systems
• Resolve routine HR questions at first contact whenever possible
• Create, update, document, and close HR service cases accurately and timely
• Maintain ownership of employee inquiries through resolution or approved handoff
• Assist employees with ADP, onboarding, timekeeping, HR portal, and general HR system questions
• Route complex issues to the appropriate HR specialist while ensuring a seamless employee experience
• Protect confidential employee information and maintain compliance with privacy requirements
• Utilize knowledge articles, SOPs, and service resources to provide consistent guidance
• Monitor open cases and ensure timely follow-up and resolution
• Identify recurring trends and opportunities to improve the employee experience
• Participate in service improvement initiatives, system enhancements, and process optimization efforts
• Support enterprise-wide HR initiatives, acquisitions, and organizational growth activities

Skills

Customer-Focused

Professional and Dependable

Organized and Detail-Oriented

Strong Communicator

Solution-Oriented

Adaptable and Resourceful

Technically Savvy

Committed to Delivering Exceptional Se

Education

Bachelor's degree in HR or related field

High school diploma

Tools

HRIS systems

ADP

Case management systems

Ticketing systems

Microsoft Office

Job description

Apis Services, Inc. is seeking an HRIS Services Coordinator – ONE HR Services (Tier 1) to join our HR team. You will be the first point of contact for employees and managers across multiple states, delivering timely HR support through our centralized ONE HR service model.

This role offers meaningful work with opportunities to expand HR operations, technology, and employee services, including remote support across states. Regular full-time hours with flexibility for enterprise initiatives.