HRIS SERVICES COORDINATOR

Apis Services, Inc.; United States; Remote; USD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive Compensation

DailyPay – Access Your Earned Wages

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Time Off

Employee Assistance Program

Wellness Programs

Employee Referral Bonuses

Company-Paid Training

Job summary

Apis Services, Inc. is seeking an HRIS Services Coordinator – ONE HR Services (Tier 1) to be the first point of contact for employees and managers across multiple states. This fully remote role supports onboarding, HR systems, policies, and benefits within a centralized ONE HR service model.

You will work with ADP and HRIS tools, handle cases, and contribute to process improvements while delivering exceptional service in a multi-state environment.

Qualifications

• High school diploma required; Bachelor's degree in HR, business administration, or related field preferred.
• Experience in HR, HR operations, employee services, customer service, or administrative support.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office applications.

Responsibilities

• Serve as the primary point of contact for employees and managers seeking HR support through ONE HR Services.
• Respond to inquiries related to HR policies, procedures, forms, benefits, employment information, and HR systems.
• Resolve routine HR questions at first contact whenever possible.
• Create, update, document, and close HR service cases accurately and timely.
• Maintain ownership of employee inquiries through resolution or approved handoff.
• Assist employees with ADP, onboarding, timekeeping, HR portal, and general HR system questions.
• Route complex issues to the appropriate HR specialist while ensuring a seamless employee experience.
• Protect confidential employee information and maintain compliance with privacy requirements.
• Utilize knowledge articles, SOPs, and service resources to provide consistent guidance.
• Monitor open cases and ensure timely follow-up and resolution.
• Identify recurring trends and opportunities to improve the employee experience.
• Participate in service improvement initiatives, system enhancements, and process optimization efforts.
• Support enterprise-wide HR initiatives, acquisitions, and organizational growth activities.

Skills

Customer-Focused

Professional and Dependable

Organized and Detail-Oriented

Strong Communicator

Solution-Oriented

Adaptable and Resourceful

Technically Savvy

Exceptional Service Orientation

Education

High school diploma

Bachelor's degree in HR/Business Administration or related

Tools

HRIS systems

ADP or HR tech platforms

Ticketing / case management systems

Job description

Support Those Who Serve Others

HRIS Services Coordinator – ONE HR Services (Tier 1)

Remote / Multi-State

Full-Time

Looking for More Than Just a Job?

At Apis Services, we believe our employees are our most valuable resource. Behind every successful program, every supported individual, and every thriving affiliate is a team of dedicated professionals working together to serve those who serve others.

We’re seeking a customer-focused, detail-oriented HRIS Services Coordinator – ONE HR Services (Tier 1) to join our growing HR team. In this role, you’ll be the first point of contact for employees and managers across multiple states and affiliates, helping deliver an exceptional HR experience through our centralized ONE HR service model.

Whether you’re building on your HR experience or looking to expand your expertise in HR operations, technology, and employee services, this role offers meaningful work, professional growth, and the opportunity to make an impact across the organization.

About Apis Services

Apis Services is a mission-driven organization that provides administrative, operational, and professional support to a network of affiliates delivering behavioral health, intellectual and developmental disability, education, and human services programs throughout the United States.

Our employees help create the infrastructure that allows thousands of individuals and families to receive critical services every day. We believe in integrity, collaboration, innovation, and providing exceptional support to both our employees and the communities we serve.

As part of our ONE HR initiative, we’re building a consistent, service-focused employee experience that provides timely, professional HR support while enhancing efficiency, accountability, and employee satisfaction.

Why Join Our Team?

Competitive Pay & Benefits

• Competitive Compensation
• DailyPay – Access Your Earned Wages Before Payday
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Employee Assistance Program
• Wellness Programs
• Employee Referral Bonuses
• Company-Paid Training

Career Growth & Development

• Professional Development Opportunities
• Ongoing HR and HRIS Training
• Exposure to Multi-State HR Operations
• Career Advancement Opportunities
• Cross-Functional Learning Experiences
• Leadership Development Programs
• Opportunities Across Multiple Service Lines

Meaningful Work That Matters

• Support Employees Across the Enterprise
• Help Deliver an Exceptional Employee Experience
• Solve Problems and Improve Processes
• Contribute to Organizational Growth and Success
• Join a Mission-Driven Organization
• Make a Difference Behind the Scenes Every Day

What You’ll Do

As an HRIS Services Coordinator – ONE HR Services (Tier 1), you will:

• Serve as the primary point of contact for employees and managers seeking HR support through ONE HR Services
• Respond to inquiries related to HR policies, procedures, forms, benefits, employment information, and HR systems
• Resolve routine HR questions at first contact whenever possible
• Create, update, document, and close HR service cases accurately and timely
• Maintain ownership of employee inquiries through resolution or approved handoff
• Assist employees with ADP, onboarding, timekeeping, HR portal, and general HR system questions
• Route complex issues to the appropriate HR specialist while ensuring a seamless employee experience
• Protect confidential employee information and maintain compliance with privacy requirements
• Utilize knowledge articles, SOPs, and service resources to provide consistent guidance
• Monitor open cases and ensure timely follow-up and resolution
• Identify recurring trends and opportunities to improve the employee experience
• Participate in service improvement initiatives, system enhancements, and process optimization efforts
• Support enterprise-wide HR initiatives, acquisitions, and organizational growth activities

Who We're Looking For

You may be a great fit if you are:

• Customer-Focused
• Professional and Dependable
• Organized and Detail-Oriented
• A Strong Communicator
• Solution-Oriented
• Adaptable and Resourceful
• Technically Savvy
• Committed to Delivering Exceptional Service

Qualifications Required

• High school diploma required; Bachelor's degree in Human Resources, Business Administration, or related field preferred
• Previous experience in HR, HR operations, employee services, customer service, or administrative support
• Strong verbal and written communication skills
• Ability to maintain confidentiality and exercise sound judgment
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Office applications

Preferred

• Experience supporting HR service centers or shared services environments
• Experience using HRIS, case management, ticketing, call center, or service management systems
• Experience with ADP or other HR technology platforms
• Knowledge of human resources practices and employee support processes

Schedule

• Full-Time
• Standard business hours with flexibility based on operational needs
• Occasional support during enterprise initiatives, implementation activities, or special projects
• Remote and multi-state support environment

Physical Requirements

• Ability to sit, stand, walk, bend, and reach as needed
• Ability to lift up to 25 pounds occasionally
• Ability to work at a computer for extended periods of time
• Ability to perform essential job functions with or without reasonable accommodation

About Our Organization

Apis Services, Inc. is part of the Inperium family of companies.

Employment for this position is administered through Apis Services, Inc.

Equal Opportunity Employer

Apis Services, Inc., Inperium Inc., and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and applicable state and local laws and regulations, including nondiscrimination in hiring and employment.

All employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, childbirth, veteran status, or any other status protected by law.

This policy of nondiscrimination and equal employment opportunity extends to every phase and aspect of hiring and employment