Remote HR Support Specialist

Masco Corporation; United States; Remote; USD 52,349,000 - 81,278,000; Full time

Job summary

Masco Service Center (MSC) seeks an HR Support Coordinator to assist employees with HR-related questions covering benefits, payroll, and systems support. You’ll receive hands-on training and support across HR functions to provide fast, accurate assistance.

In this remote role, you’ll mainly handle inquiries by phone or email and may support various department projects. This position offers a great path to grow in Human Resources and learns HR processes across the organization.

Qualifications

• High School Diploma or equivalent; college degree desirable.
• Strong customer service and professional communication.
• Ability to work independently and in a team.
• Knowledge of HR and Benefits preferred.

Responsibilities

• Respond to employee inquiries via phone, email, and case management systems while delivering quality service.
• Navigate multiple systems to support timely issue resolution within SLAs.
• Document interactions and case details for accurate records.
• Escalate complex issues and collaborate with internal partners to resolve them.
• Maintain confidentiality and handle sensitive information according to policies.

Skills

Customer service

Communication

Teamwork

Microsoft Office

Workday

Kronos/Dimensions

HR knowledge

Education

High School Diploma

Tools

Workday

Kronos/Dimensions

Microsoft Office

Job description

Masco Service Center (MSC) seeks an HR Support Coordinator to assist employees with HR-related questions covering benefits, payroll, and systems support. You’ll receive hands-on training and support across HR functions to provide fast, accurate assistance.

In this remote role, you’ll mainly handle inquiries by phone or email and may support various department projects. This position offers a great path to grow in Human Resources and learns HR processes across the organization.