Remote HR Leave of Absence Specialist

Bright Horizons Family Solutions, LLC.; Newton (MA); Remote; USD 54,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Tuition assistance

Job summary

Bright Horizons Family Solutions, LLC. is seeking an HR Solutions Center Specialist to provide support and case management for employee benefits and LOA processes. This remote role acts as the main contact for Benefits Administration, ensuring compliance with regulations and company policies.

You will handle inquiries via phone, email, chat, and case management, document cases, and collaborate with HRIS and external vendors to resolve complex issues.

Qualifications

• 2 years of customer service experience.
• Bachelor's Degree required, additional experience considered in lieu of degree.
• Experience with Workday or similar HRIS is preferred.

Responsibilities

• Provide customer-centric, accurate resolution of issues via phone, email, chat, or case management.
• Escalate complex issues as the primary liaison for HR Service Center staff.
• Process benefit and LOA events in Workday; review tickets in One Support when time permits.

Skills

Customer service

Communication skills

Time management

Bilingual

MS Office

Education

Bachelor's Degree

Tools

Workday

One Support

HRIS

Job description

Bright Horizons Family Solutions, LLC. is seeking an HR Solutions Center Specialist to provide support and case management for employee benefits and LOA processes. This remote role acts as the main contact for Benefits Administration, ensuring compliance with regulations and company policies.

You will handle inquiries via phone, email, chat, and case management, document cases, and collaborate with HRIS and external vendors to resolve complex issues.