Remote LOA & Benefits HR Specialist

Bright Horizons Family Solutions, LLC.; Georgia; Hybrid; USD 54,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid vacation and parental bonding

Job summary

Bright Horizons Family Solutions, LLC. is seeking a remote HR Solutions Center Specialist in the United States. You will provide case management and expert support for benefits administration and leaves of absence, ensuring compliance with federal and state laws and company policies.

You’ll build strong relationships with Center of Excellence teams, collaborate with HRIS, and document cases accurately. Strong communication, problem solving, and multi-tasking are essential.

Qualifications

• 2 years of customer service experience.
• Bachelor's Degree (3 years of additional experience would be considered in lieu of the applicable degree).
• Bright Horizons will not sponsor employment authorization/visa for this position.

Responsibilities

• Provide customer-centric, accurate, and efficient resolution of issues and inquiries via phone, email, chat, and case management.
• Serve as escalation point for HR Service Center staff for complex issues.
• Resolve benefit or LOA related events in Workday; review and resolve tickets in One Source as needed.
• Perform complex administrative transactions and participate in workflows, audits, and data maintenance of HR data.

Skills

Customer service

Bilingual

MS Office

Education

Bachelor's Degree

Tools

Workday

CSOD

Workforce Solutions

Job description

Bright Horizons Family Solutions, LLC. is seeking a remote HR Solutions Center Specialist in the United States. You will provide case management and expert support for benefits administration and leaves of absence, ensuring compliance with federal and state laws and company policies.

You’ll build strong relationships with Center of Excellence teams, collaborate with HRIS, and document cases accurately. Strong communication, problem solving, and multi-tasking are essential.