Remote HR Director, Call Center Ops

Centerfield

Northern (KY)

Hybrid

USD 130,000 - 210,000

Full time

8 days ago

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Benefits offered by this job

Unlimited PTO

Medical, dental, vision plans

Parental leave

401(k) match

Career growth

Volunteer days

Job summary

Centerfield is seeking an operational, high-velocity HR Director, Call Center Operations to lead people operations across our fast-paced, multi-site US call center network. In this high-impact remote role, you will ensure our frontline workforce strategy drives peak performance, employee retention, and strict compliance.

Leading a dedicated team of HR Partners, you will oversee day-to-day HR execution for high-volume sales and support teams.

Qualifications

10+ years of progressive HR experience in high-volume operational settings.
Experience coaching and developing HR Partners and Talent Acquisition professionals.
Strong partnerships with operational leaders in metric-driven environments.
Deep knowledge of multi-state wage-and-hour compliance and investigations.
Ability to leverage recruiting and turnover metrics to improve retention.

Responsibilities

Serve as the primary HR strategic partner to Call Center site Directors and supervisors.
Lead a distributed team of HR Partners and establish SOPs with fast, consistent support.
Oversee end-to-end talent acquisition for US call center hiring and ramp execution.
Manage high-volume employee relations, investigations, and compliance across states.
Design retention initiatives and align workforce planning with business needs.